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ServiceNow Platform Engineer – ITSM
Huntington National Bank. Manage and resolve issues against ServiceNow applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow Platform Engineering, including ITSM, CSM, and security operations, while providing consultative support and training to teams. Capable of analyzing and developing systems based on user specifications and maintaining platform stability through best practices.
Highest-signal resume keywords
ServiceNow Platform EngineeringITSM ServiceNow DevelopmentObject-Oriented Programming (OOP)ServiceNow Configuration and ModificationWeb Services, REST, and JSONv2
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
ServiceNow DevelopmentServiceNow Best PracticesTechnical Debt RemediationPlatform MaintenancePerformance MonitoringError Identification and RemediationReporting Strategy DevelopmentSystem Analysis and DesignUser Experience ToolsService Intelligence
Soft Skills
Consultative SupportTraining and MentoringProject Leadership
Tools & Technologies
ServiceNowServiceNow Build AgentServiceNow SDKServiceNow Copilot
Certifications & Qualifications
Bachelor's Degree or Equivalent Experience
Industry Keywords
ITSMCSMHR Service DeliverySecurity OperationsGRC/IRMSAMITBMITOM
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Manage and resolve issues against ServiceNow applications
- Advise internal teams and lines of business on process and technology inefficiencies within the platform
- Perform routine maintenance, performance monitoring, and error identification/remediation
- Maintain and improve platform stability by identifying and incorporating best practices
- Manage instance security, user/group access, roles, relationships, and ACLs
- Provide platform training and knowledge to internal teams and external business partners
- Develop a reporting strategy and maintenance plan for platform-wide reporting
- Analyze, design, and develop systems based on user specifications
- Provide technical and consultative support on complex technical matters
- Maintain knowledge of technical industry trends
- Assist with training less experienced staff and may lead specific projects
Requirements
What you’ll need- Bachelor's Degree or 4+ additional years of equivalent experience in ServiceNow Platform Engineering
- 5+ years of experience in ITSM ServiceNow Development
- Experience with ServiceNow best practices and remediating technical debt
- Knowledge of ServiceNow configuration and modification across listed platform areas, including ITSM, CSM, Intelligent Apps, HR Service Delivery, Security Operations, GRC/IRM, SAM, ITBM, and ITOM
- Familiarity with User Experience Tools, Service Intelligence, and Service Experiences
- Knowledge and experience with Web Services, REST, and JSONv2
- Strong knowledge and experience with object-oriented programming (OOP)
- Understanding of ServiceNow Build Agent, SDK, and Copilot
- Ability to work onsite at a Huntington Corporate office location
Benefits
Comp & perks- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Incentive compensation plan eligibility
- Flexible work arrangements may be available for certain positions outside the branch network