ServiceNow Product Owner – BSA Lead

Huntington National Bank

. Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives .

Posted 10/14/2026full-timeUnited StatesSenior💰 $70,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform management, agile methodologies, and product ownership, with a strong focus on stakeholder communication and team leadership. Proven ability to translate business needs into actionable user stories while ensuring high-quality solution delivery.

Highest-signal resume keywords

ServiceNow Platform ExpertiseAgile Methodologies (Scrum, SAFe)Product OwnershipStakeholder ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision DefinitionUser Story CreationFeature PrioritizationTechnical Feasibility AssessmentAgile Ceremonies FacilitationScope Document CreationFunctional Requirements DocumentationNon-Functional Requirements DocumentationDeliverable TrackingContinuous Improvement Monitoring

Soft Skills

Excellent CommunicationFacilitation SkillsStakeholder ManagementOrganizational SkillsConsensus Building

Tools & Technologies

ServiceNowAgile ToolsDevOps PracticesITIL Processes

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Product ManagementProject ManagementService Delivery ManagementScrumSAFe

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives
Translate business needs into clear, actionable user stories and acceptance criteria
Prioritize features and enhancements based on business value, technical feasibility, and user impact
Serve as the subject matter expert for the ServiceNow platform and applications
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions
Stay current with ServiceNow releases and recommend adoption of new features
Lead and mentor a scrum team of business analysts, developers, and testers
Facilitate agile ceremonies, including sprint planning, reviews, and retrospectives
Act as the primary liaison between business stakeholders and technical teams
Ensure timely delivery of high-quality solutions that meet or exceed expectations
Monitor product performance and user feedback to drive continuous improvement
Champion best practices in agile development, DevOps, and ITIL processes

Requirements

What you’ll need

Bachelor's Degree or 4+ additional years in equivalent experience
8 - 12+ years of related experience in product ownership, project management, or service delivery management
3+ years of hands-on experience with the ServiceNow platform
Deep knowledge of ServiceNow modules and capabilities
Strong understanding of agile methodologies (Scrum, SAFe)
Excellent communication, facilitation, and stakeholder management skills
Proven ability to lead cross-functional teams and drive consensus
Ability to manage multiple projects in a fast-paced environment and meet deadlines
Experience performing the listed responsibilities, including assisting in creation of scope documents, eliciting and documenting functional/non-functional requirements and use cases
Demonstrable technical skills and ability to learn technology
Strong organization, written and oral communication skills
Experience facilitating group sessions to gather requirements and asking relevant questions to drill into details
Experience tracking and driving deliverables to completion
ServiceNow certifications are a plus

Benefits

Comp & perks

Incentive compensation plan
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)