Channel Account Manager

Huntress

. Drive revenue through engagement, expansion, and retention across the partner base .

Posted 11/9/2026full-timeRemote • AustraliaMid-LevelSenior💰 A$130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and partner success within the cybersecurity industry, focusing on driving revenue growth, customer satisfaction, and retention through effective relationship management and cross-functional collaboration.

Highest-signal resume keywords

Account ManagementCustomer SuccessPartner SuccessSalesforce CRMCybersecurity Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue GrowthNet Dollar RetentionGross Dollar RetentionCustomer SatisfactionOpportunity Management

Soft Skills

Trusted AdvisorStrong Bias To ActionRelationship BuildingCross-Functional CollaborationOrganizational Skills

Tools & Technologies

SalesforceAI ToolsCRM Platforms

Industry Keywords

MSP SpaceCybersecurity IndustryPartner Community

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Drive revenue through engagement, expansion, and retention across the partner base
Expand relationships with partners and help them deliver cybersecurity solutions through the Huntress platform
Act as a trusted advisor who understands partner needs and drives growth
Focus on net dollar retention, gross dollar retention, partner satisfaction, and cybersecurity outcomes
Achieve and exceed quota based on expansion performance and renewal outcomes
Deliver solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
Build and maintain relationships with multiple stakeholders across assigned partner organizations
Work cross-functionally with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve customer experience
Maintain CRM operational hygiene, document customer activity, and keep opportunities moving
Use AI tools to prepare for partner meetings, summarize calls, and stay organized

Requirements

What you’ll need

5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
Strong knowledge of the MSP space, preferably in the cybersecurity industry.
Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
A strong bias to action and the ability to get things done efficiently and effectively.
Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

Benefits

Comp & perks

Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for all full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth