Channel Account Manager

Huntress

. Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment .

Posted 11/9/2026full-timeRemote • AustraliaJuniorMid-Level💰 A$96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer relationship building, with a strong focus on SaaS solutions in the cybersecurity industry. Proficient in utilizing CRM tools like Salesforce to drive renewals, expansion, and customer satisfaction.

Highest-signal resume keywords

Account ManagementSaaS ExperienceSalesforce ProficiencyCustomer Relationship BuildingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SalesSaaS SolutionsCRM PlatformsRenewals ManagementUpsellingCross-SellingOperational HygieneAI Tools UtilizationCustomer Satisfaction

Soft Skills

Strong Bias To ActionClear CommunicationCommercial CuriositySound JudgmentRelationship Building

Tools & Technologies

SalesforceCRM PlatformsAI Tools

Industry Keywords

CybersecurityCustomer ExperienceRetentionExpansionStakeholder Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
Own and grow relationships with multiple contacts inside assigned customer organizations
Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
Contribute to team goals around retention, expansion, and customer satisfaction
Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment

Requirements

What you’ll need

2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
Strong experience in SaaS, preferably related to the cybersecurity industry
Experience with Salesforce or other similar CRM platforms
Strong bias to action and the ability to get things done efficiently and effectively
Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners

Benefits

Comp & perks

Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for all full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth