Manager, Technical Account Management

Huntress

. Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $200,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a strong focus on cybersecurity, team leadership, and operational excellence. Capable of translating complex technical concepts into actionable insights for diverse audiences while fostering a culture of accountability and customer impact.

Highest-signal resume keywords

Technical Account ManagementCybersecurity ExpertiseTeam LeadershipAI Workflow DevelopmentCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementCybersecurityCoachingConsultative GuidanceWorkflow AutomationAccount Management StandardsTechnical TroubleshootingPerformance ImprovementCustomer RetentionPost-Sales Support

Soft Skills

Clear CommunicationOrganizational SkillsJudgmentFollow-ThroughMotivation

Tools & Technologies

Huntress PlatformAI Tools

Industry Keywords

Customer SuccessPartner ExperienceSales CoordinationProduct FeedbackOperational Discipline

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development
Set operating rhythms and measurable account-management standards for deployment, adoption, partner health, and retention
Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform
Reinforce Huntress’ culture of accountability, execution, and customer impact
Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience
Partner across Sales, Support, Product, Marketing, and other departments to coordinate requests, share product feedback, and improve the customer and partner experience
Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, validating outputs and protecting customer context

Requirements

What you’ll need

6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role
Strong cybersecurity background and ability to translate technical concepts into practical guidance for partners and internal teams
3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work
Ability to present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives
Strong organization, sound judgment, and consistent follow-through when managing competing priorities
Strong bias toward action, operational discipline, and measurable outcomes
Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment
Experience using AI to work faster and smarter and building repeatable workflows that help teams prepare, communicate, and make better decisions

Benefits

Comp & perks

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth