Technical Account Manager II

Huntress

. Serve as the primary technical liaison post-sales .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management within the cybersecurity industry, focusing on post-sales support, customer education, and relationship building. Proficient in delivering training, troubleshooting technical issues, and identifying opportunities for product expansion.

Highest-signal resume keywords

Technical Account ManagementCybersecurity Industry ExperienceExcellent Communication SkillsPost-Sales SupportCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective Time ManagementOrganizational SkillsSelf-StarterPresentation Skills

Tools & Technologies

Huntress Platform

Industry Keywords

Cybersecurity FrameworksTechnical SupportCustomer OnboardingQBRsUp-SellingCross-Selling

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the primary technical liaison post-sales
Provide high-quality post-sales technical support with a consultative approach
Help customers and partners maximize value from the Huntress Platform
Troubleshoot product break-fix issues
Coordinate with internal Huntress teams to deliver solutions that drive long-term partner/customer relationships
Escalate and resolve complex technical issues with product and engineering
Monitor support interactions, advocate internally for customers, respond to escalations, and proactively escalate as needed
Ensure partners/customers effectively use Huntress products to achieve business objectives
Provide post-sales training and identify additional product and expansion opportunities through technically led QBRs
Lead product-usage and best-practice training sessions at events
Relay partner/customer feedback to Product Management for product improvements
Guide customers through onboarding, adoption, and accelerated time to value
Educate customers on improving their security posture with Huntress
Identify up-sell and cross-sell opportunities during technical account reviews

Requirements

What you’ll need

4+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills
Strong self-starter with the ability to work independently
Ability to spot opportunities for improvement in a fast-moving environment
Comfortable traveling 33% of the time and meeting face-to-face with customers
Comfortable presenting in front of groups

Benefits

Comp & perks

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Equity