Technical Account Manager – III

Huntress

. Serve as the primary technical liaison post-sales .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a strong focus on post-sales support, customer education, and relationship building. Proficient in endpoint security, network design, and utilizing various cloud platforms to enhance customer value and security posture.

Highest-signal resume keywords

Technical Account ManagementEndpoint Security ExperienceExcellent Communication SkillsProgramming/Scripting LanguagesCloud Platforms Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint SecurityNetwork DesignTroubleshootingMalware AnalysisThreat IntelligencePowerShellPythonBashAWSAzure

Soft Skills

Effective Time ManagementOrganizational SkillsPresentation SkillsSelf-StarterCustomer Advocacy

Tools & Technologies

RMM ToolsPSA ToolsSIEM ToolsElasticSplunk

Industry Keywords

AVEDRIncident ResponseForensicsFirewallHIPSIDSConsultative ApproachCustomer OnboardingQBRs

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSplunk

About the role

Key responsibilities & impact

Serve as the primary technical liaison post-sales
Provide high-quality post-sales technical support using a consultative approach
Help customers and partners maximize value from the Huntress Platform
Troubleshoot product break-fix issues
Coordinate with internal Huntress teams to deliver solutions that support long-term partner/customer relationships
Work with product and engineering to escalate and resolve complex technical issues beyond standard support
Monitor support interactions, advocate internally for customers, respond to escalations, and proactively escalate issues
Ensure partners/customers effectively use Huntress products to achieve business objectives
Provide post-sales training and identify additional product and expansion opportunities through technically led QBRs
Lead training sessions on product usage and best practices at events
Relay partner/customer feedback to Product Management for product improvements
Support customer onboarding, adoption, and time to value
Educate customers on improving their security posture with Huntress
Identify up-sell and cross-sell opportunities during technical account reviews
Participate in product surveys and research on new capabilities and offerings
Work with the Huntress Community Team on roadshows and peer groups
Spot improvement opportunities in a fast-moving environment

Requirements

What you’ll need

6+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation
Strong understanding of network design, hardening techniques, and troubleshooting
Experience working in or with MSPs and/or VARs
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills
Experience with malware, threat intelligence, and/or sandbox analysis
Experience with programming or scripting languages such as PowerShell, Python, and Bash
Experience with cloud platforms such as AWS, Azure, GCP, etc.
Familiarity with MSP tools such as RMMs and PSAs
Familiarity with working with SIEM tools like Elastic, Splunk, etc.
Strong self-starter with the ability to work independently
Comfortable traveling 25% of the time and meeting face-to-face with customers
Comfortable presenting in front of groups

Benefits

Comp & perks

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Equity