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Customer Solutions Development – Training Specialist
Husqvarna Group. Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in creating and maintaining knowledge bases, developing training programs, and providing ERP guidance to enhance customer solutions. Strong ability to collaborate across departments and assess team performance to improve processes and customer satisfaction.
Highest-signal resume keywords
Customer Solutions ExperienceTraining ExperienceERP Systems KnowledgeCRM Workflow ExperienceWritten And Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Knowledge Base CreationSOP DocumentationProcess ImprovementERP Training DevelopmentCall Center Operations UnderstandingMicrosoft ExcelMicrosoft WordCall RoutingReporting
Soft Skills
OrganizedDetail-OrientedCollaborativeEffective CommunicationAbility To Manage Deadlines
Certifications & Qualifications
Bachelor’s Degree Or Equivalent Experience
Industry Keywords
Customer SolutionsCall Center EnvironmentOnboardingMentoringFeedback Assessment
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions
- Partner with leaders across departments to document shared processes
- Identify and help implement process and platform improvements
- Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees
- Coach new team members on processes and the lines of business they support
- Assess progress and share clear feedback with Customer Solutions leadership
- Recommend training updates that improve quality and customer satisfaction
- Help develop and deliver ERP training for impacted employees
- Provide ERP guidance and support after go-live
- Share regular trainee feedback with management and training partners to improve team effectiveness
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- 3+ years of customer solutions experience in a call center environment
- 2+ years of training experience
- Solid knowledge of ERP systems, Microsoft Excel, and Word
- Understanding of Customer Solutions processes and call center operations
- Experience with CRM workflow, call routing, and reporting
- Solid written and verbal communication skills
- Organized, detail-oriented, and comfortable managing deadlines
- Able to move quickly while maintaining quality
- Collaborative and effective at working across teams
- Comfortable working in an office environment with frequent computer use
- Able to manage daily, weekly, monthly, and annual deadlines
Benefits
Comp & perks- Competitive compensation
- Benefits, including medical, dental, and vision insurance at date of hire
- A 401(k) with matching and no vesting
- An employee purchase discount on Husqvarna products
- An education assistance program
- Paid parental leave
- Eleven (11) paid holidays
- Paid vacation and sick time