Senior Account Specialist

Husqvarna Group

. Serve as the primary Customer Solutions liaison for assigned large national accounts .

Posted 10/12/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, operational performance analysis, and process improvement. Proficient in developing documentation and training materials while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Customer Business ReviewsProcess Documentation DevelopmentOperational Performance AnalysisCRM Platform ExperienceAccount Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order-To-Cash ProcessesSupply Chain KnowledgeData AnalysisContinuous Improvement RecommendationsScorecard Interpretation

Soft Skills

Relationship BuildingTrust DevelopmentCommunication SkillsProblem-SolvingCoordination

Tools & Technologies

SalesforceMicrosoft DynamicsSAP CRM

Industry Keywords

Customer SolutionsBusiness-To-Business SupportOperational RequirementsService ExpectationsAccount Action Plans

About the role

Key responsibilities & impact

Serve as the primary Customer Solutions liaison for assigned large national accounts
Prepare for and participate in customer business reviews, scorecard discussions, and strategy meetings
Present performance insights, process guidance, risks, and improvement plans
Balance customer needs with operational requirements and company policies
Educate customers and internal teams on National Account processes, service expectations, support channels, and process changes
Review order flow from entry through fulfillment and resolve recurring issues, service gaps, root causes, and improvement opportunities
Document, coordinate, and implement best practices, standard work, and account-specific support procedures
Coordinate issue resolution with Customer Solutions leaders and cross-functional teams
Identify and escalate service risks while resolving routine and moderately complex account issues
Analyze account trends, operational data, scorecard ratings, and customer feedback
Summarize findings and recommend practical, measurable actions
Maintain account action plans, meeting notes, decisions, and follow-up commitments
Track progress and communicate status to stakeholders
Support continuous improvement initiatives and perform related duties and special projects

Requirements

What you’ll need

Experience facilitating customer business reviews or presenting operational performance and scorecard results
Experience developing process documentation, standard work, training materials, or continuous improvement recommendations
Working knowledge of distribution, order-to-cash, supply chain, or business-to-business customer support processes
Ability to connect account needs, operational realities, and long-term service objectives when recommending solutions
Ability to interpret scorecards, order-flow information, customer feedback, and service trends to identify root causes and priorities
Ability to build trust, understand customer expectations, coordinate actions, and maintain productive relationships
Bachelor’s degree or equivalent experience required
At least three years’ experience in account support, customer service, customer solutions, sales operations, order management, or a related business function
Demonstrated experience analyzing information, identifying patterns, and converting findings into clear recommendations and action plans
Experience working within a CRM platform such as Salesforce, Microsoft Dynamics, SAP CRM, or similar systems is preferred
Ability to travel occasionally (less than 15%) for customer strategy meetings or other business needs
Working hours are Monday through Friday 7:30AM to 4:30PM

Benefits

Comp & perks

Competitive compensation
Benefits, including medical, dental, and vision insurance at date of hire
A 401(k) with matching and no vesting
An employee purchase discount on Husqvarna products
An education assistance program
Paid parental leave
Eleven (11) paid holidays
Paid vacation and sick time