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Technical Service Specialist
Husqvarna Group. Answer incoming technical calls from internal and external customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive mechanical and technical experience, with a strong ability to troubleshoot product issues and provide effective guidance. Proficient in CRM systems and capable of collaborating with cross-functional teams to enhance product support and training.
Highest-signal resume keywords
Mechanical ExperienceTechnical TroubleshootingCRM Systems ProficiencyHusqvarna Equipment KnowledgeCustomer-Focused Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical AbilityElectrical Schematics ReadingProduct KnowledgeTechnical DocumentationKPI Management
Soft Skills
Detail-OrientedOrganizedCustomer-First MindsetTeaching AbilityFast-Paced Response
Tools & Technologies
CRM SystemsExcelWordAS400SAP
Certifications & Qualifications
Post-Secondary Technical Training
Industry Keywords
Husqvarna ConstructionWarranty PoliciesTechnical BulletinsService Technician SupportManufacturing Quality Control
About the role
Key responsibilities & impact- Answer incoming technical calls from internal and external customers
- Troubleshoot product issues and provide clear, practical guidance
- Support and advise Service Technicians on Husqvarna Construction product repairs
- Assist with product training and complete repairs as needed
- Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues
- Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings
- Administer or provide backup support for IPL maintenance
- Document calls and technical issues in the CRM
- Enter RGA, sales order, and parts orders in AS400
- Update individual KPIs and objectives quarterly and annually
Requirements
What you’ll need- At least five years’ mechanical or technical experience
- Solid product knowledge and mechanical or technical ability
- Ability to read electrical schematics and illustrated parts lists
- Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales
- Detail-oriented and organized approach
- Ability to respond quickly in a fast-paced environment
- Customer-first mindset
- Talent for teaching and sharing knowledge
- Post-secondary technical training (nice to have)
- Experience with Husqvarna equipment (nice to have)
- SAP experience (nice to have)
Benefits
Comp & perks- Competitive pay
- Benefits at date of hire: medical, dental, and vision coverage
- 401(k) with matching and no vesting
- Employee discounts on Husqvarna products
- Education assistance
- Paid parental leave
- Opportunities to advance
- Paid holidays, vacation, and sick time (PTO)