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Account Manager – E-commerce
Hustler Marketing. Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing e-commerce marketing campaigns, leading creative teams, and executing data-driven strategies to enhance client satisfaction and retention. Proficient in email marketing and capable of analyzing performance metrics to optimize campaign effectiveness.
Highest-signal resume keywords
Email MarketingDigital MarketingLeadership in Creative TeamsCampaign Performance AnalysisClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email MarketingCampaign ManagementA/B TestingData AnalysisMarketing Strategy Development
Soft Skills
Problem-SolvingCritical ThinkingExcellent CommunicationTime ManagementResponsiveness
Tools & Technologies
KlaviyoSlackHubstaffAsanaGoogle Workspace Suite
Industry Keywords
E-CommerceClient Retention StrategiesConsumer Demographic AnalysisMarketing CampaignsCreative Work Delegation
About the role
Key responsibilities & impact- Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
- Manage client-agency relationships and maintain productive communication and trust
- Develop and execute email, SMS, pop-up, and flow marketing strategies
- Manage approximately 40 unique marketing campaigns per month
- Lead Copywriters, Designers, and Account Managers’ Associates
- Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
- Monitor campaign performance and improve email marketing results
- Respond promptly to client requests and lead regular client meetings
- Collect and analyze consumer demographic and trend data to guide marketing strategy
- Set weekly goals and report campaign performance, including email revenue, A/B testing results, and optimization measures
- Collaborate with the Service Department to maintain standards and meet client KPIs
- Manage client churn and implement retention strategies
- Troubleshoot client satisfaction and campaign performance issues
- Act as liaison between clients and cross-functional teams for new services and products
- Identify opportunities to expand client services and create targeted upselling campaigns
- Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
- Assist with internal service-related needs and participate in group calls and training sessions
- Report to the Account Managers’ Leads, Head of Account Managers, and Service Director
Requirements
What you’ll need- At least 12 months of experience working in a digital marketing role
- At least 6 months of working experience in email marketing
- Proven track record of success in a leadership role, especially leading creative teams
- Ability to work independently without compromising work standards
- High accountability, responsiveness, and ability to meet deadlines
- Problem-solving, critical thinking, and analytical skills
- Growth- and results-driven mindset; ability to handle constructive criticism
- Excellent interpersonal, verbal, written, communication, and presentation skills
- Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
- Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
- Familiarity with email marketing, e-commerce, or Klaviyo is advantageous
- Availability and responsiveness during office hours Monday to Friday, 3–6 PM BCN time
- Ability to work 30–35 hours per week, approximately 140 hours per month
- Stable internet connection and a laptop or PC; ability to attend virtual video conferences
- Fluency in English
- Openness to receiving and giving productive feedback and constructive criticism
Benefits
Comp & perks- Fixed-rate monthly salary paid in USD
- Trial-and-adaptation period paid at full rate
- Regular performance reviews every 9–12 months, with the first after 3–6 months
- Re-evaluation of the role and workload after 6–12 months