Client Success Manager – Logistics

Huzzle.com

. Vet carriers, track and trace active shipments, maintain shipment visibility, and communicate proactively with drivers regarding pickup and delivery status .

Posted 10/6/2026full-timeRemote • Mexico, Brazil, Argentina, Venezuela, ChileJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing shipments and maintaining visibility through effective communication and negotiation. Proficient in utilizing Transportation Management Systems (TMS) and industry tools to ensure successful delivery and client satisfaction.

Highest-signal resume keywords

Fluent In English And SpanishFreight Brokerage ExperienceNegotiation SkillsAttention To DetailTransportation Management System (TMS) Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Freight BrokerageLogistics CoordinationCarrier SalesShipment TrackingRate NegotiationMarket ResearchRecord Maintenance

Soft Skills

Telephone CommunicationProactive MindsetPersonal AccountabilityResilienceClient Relationship Building

Tools & Technologies

DATTruckstopTai Software

Industry Keywords

Specialized FreightProduceReeferFlatbedOversize Loads

About the role

Key responsibilities & impact

Vet carriers, track and trace active shipments, maintain shipment visibility, and communicate proactively with drivers regarding pickup and delivery status
Identify potential service failures and manage shipment exceptions such as late pickups or carrier fall-offs
Research market rates using industry tools, source qualified carriers, and negotiate rates
Manage assigned customer accounts from initial quote request through successful delivery and retention
Build long-term client relationships through rapid responses, accurate pricing, and reliable service
Maintain precise records in the Transportation Management System (TMS)
Provide professional shipment updates via email and phone

Requirements

What you’ll need

Fluent professional proficiency in both English and Spanish (written and verbal)
Strong confidence in telephone communication and negotiation
Exceptional attention to detail and the ability to manage multiple high-priority shipments simultaneously
A proactive, "ownership" mindset—noticing what needs to be done and acting without being told
Ability to work a Thursday–Monday schedule (8:00 AM – 5:00 PM EST) during the development phase
High level of personal accountability and resilience in a fast-paced environment
1–2 years of experience in freight brokerage, logistics coordination, or carrier sales (nice-to-have)
Experience with industry tools such as DAT, Truckstop, or Tai Software (nice-to-have)
Previous experience sourcing and negotiating with U.S. motor carriers (nice-to-have)
Familiarity with specialized freight, including Produce, Reefer, Flatbed, or Oversize loads (nice-to-have)

Benefits

Comp & perks

Competitive base salary with high-impact commission structure
100% Remote work environment (LATAM focus)
Accelerated career path to Account Management within 3–6 months
Performance-based advancement and schedule flexibility upon promotion
Comprehensive training in U.S. logistics and commercial negotiation
Dynamic, family-owned culture built on accountability and trust