Customer Success Specialist – SaaS

Huzzle.com

. Respond to new trial signups within 5 minutes to ensure immediate engagement .

Posted 11/6/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume outbound calling and customer onboarding in a B2B SaaS environment, with a strong focus on CRM management and user retention strategies. Proven ability to troubleshoot technical issues and guide users through platform setup while maintaining engagement and driving account activation.

Highest-signal resume keywords

High-Volume Outbound CallingCustomer Success ManagementSaaS OnboardingCRM Management (HubSpot)B2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingCustomer OnboardingAccount ManagementTechnical TroubleshootingUser Retention Strategies

Soft Skills

Speed-To-Action MindsetIndependent Work EthicExceptional Discipline

Tools & Technologies

HubSpot

Industry Keywords

SaaSB2BRestoration IndustryFranchise ModelsTrial User Conversion

About the role

Key responsibilities & impact

Respond to new trial signups within 5 minutes to ensure immediate engagement
Manage a high-volume outbound schedule, performing 30+ calls daily to trial users and inactive accounts
Own the onboarding funnel by scheduling at least 4 training sessions and completing 2+ live sessions daily
Guide new users through platform setup within their first 72 hours to ensure long-term retention
Proactively monitor account health to identify and intervene with at-risk users before they churn
Maintain perfect CRM hygiene by logging every interaction and update within HubSpot
Actively drive accounts toward activation and expansion while collecting daily customer testimonials

Requirements

What you’ll need

Proven experience in a high-volume outbound calling environment (30+ calls/day)
Previous experience in Customer Success, SaaS onboarding, or Sales Development (SDR)
A "speed-to-action" mindset with the ability to work independently without micromanagement
Exceptional discipline in CRM management (HubSpot experience is a significant advantage)
Ability to troubleshoot technical software issues and guide non-technical users through setup
Availability to work during US Pacific Standard Time (PST) hours
3+ years of experience in a B2B SaaS environment
Demonstrated track record of managing and converting trial users to paid accounts
Familiarity with the restoration industry or franchise models (e.g., SERVPRO)

Benefits

Comp & perks

Competitive compensation with room for growth
Performance-based bonuses linked to client retention, account growth, and referrals
Join a fast-growing company focused on delivering measurable results and exceptional client experiences
Continuous development through professional mentorship