Head of Account Management

Huzzle.com

. Own clients from AE handoff through intake, delivery, placement, retention, and growth .

Posted 10/7/2026full-timeRemote • United Kingdom, South Africa, Colombia, GeorgiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong full-cycle account management capabilities, including client onboarding, delivery, retention, and growth. Proven ability to lead and coach remote teams while building scalable processes and maintaining high performance standards.

Highest-signal resume keywords

Full-Cycle Account ManagementTeam Management and CoachingProcess Building in Startup EnvironmentsClient Communication and Stakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Growth MetricsPlacement Rate UnderstandingFill Rate AnalysisTime-to-Fill MetricsUpselling Strategies

Soft Skills

Proactive Problem SolvingOrganizational SkillsAccountabilityDifficult Conversation ManagementClient Needs Anticipation

Industry Keywords

StaffingRecruitmentRPOTalent MarketplaceCommercial Mindset

About the role

Key responsibilities & impact

Own clients from AE handoff through intake, delivery, placement, retention, and growth
Run consultative intake calls, create recruitment briefs, and set expectations around salary, profiles, and timelines
Partner with recruiters to remove blockers, secure timely client feedback, and keep interviews moving
Manage offer stages and help candidates successfully complete the process
Own post-placement check-ins, account health, upsells, and repeat roles
Lead and coach a remote team of Account Managers, setting KPIs around placement rate, fill rate, retention, and account growth
Hold the team accountable and intervene early when accounts or searches are at risk
Build a culture of end-to-end ownership and high performance
Set standards for clear, proactive client communication and consistent follow-ups
Handle difficult conversations and manage client expectations
Build scalable processes for AE-to-AM handoffs, follow-up rhythms, account health checks, and escalations
Identify and remove bottlenecks across the client and recruitment journey
Use data to prioritise high-potential accounts and assess resource allocation

Requirements

What you’ll need

Strong full-cycle account management experience, from commercial handoff and onboarding through delivery, placement, retention, renewal, and growth
Experience in staffing, recruitment, RPO, a talent marketplace, or a closely related industry is strongly preferred
Proven experience managing and coaching a team of Account Managers, ideally remotely
Experience building processes within a startup or scale-up environment
Strong understanding of placement rate, fill rate, time-to-fill, retention, and account growth metrics
Commercial mindset with the ability to identify upsell and repeat-business opportunities
Excellent written and verbal communication, with strong client-facing and stakeholder management skills
Ability to anticipate client needs, identify problems early, and take ownership of solving them
Comfortable making difficult decisions and prioritising accounts based on commercial potential
Highly organised, proactive, and accountable for outcomes

Benefits

Comp & perks

Fully remote role with the opportunity to work in a fast-growing international business
High-impact leadership position with ownership of a core revenue and fulfilment function
Build the function your way, shaping processes, KPIs, communication standards, and operating rhythms
Strong career growth and ownership as the Account Management team and client base expand
Work closely with senior leadership and collaborate across Sales, Account Management, Operations, and Talent
Performance-driven environment where success is measured by placements, retention, client satisfaction, and account growth