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Operations and Client Success Manager – Short-Term Rental, Hospitality
Huzzle.com. Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience .
Posted 9/29/2026full-timeRemote • Canada, United States, United Kingdom, Germany, Spain, ItalyMid-LevelSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing guest communications and operational workflows to enhance guest satisfaction and drive revenue growth. Proficient in high-level negotiation and objection handling within the real estate or hospitality sectors.
Highest-signal resume keywords
Senior-Level Experience In Real EstateProven Mastery Of Objection HandlingHigh-Level Negotiation SkillsNative-Level Fluency In EnglishProficiency In Google Workspace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cold CallingCold EmailingConducting Discovery CallsManaging Cleaning ReportsCreating SOPsMonitoring Team PerformanceReporting On KPIs
Soft Skills
Exceptional Written CommunicationExceptional Verbal CommunicationRelationship Management
Tools & Technologies
Google WorkspaceSlackMonday.com
Industry Keywords
Short-Term Rental IndustryVacation Rental IndustryOperational EfficiencyGuest SatisfactionSales Activities
About the role
Key responsibilities & impact- Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience
- Manage cleaning reports and review property photos to ensure every home meets rigorous SOP standards
- Refine existing workflows and create new SOPs to improve operational efficiency and scalability
- Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
- Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
- Execute “Think Like An Owner” projects and special initiatives designed to improve the business’s bottom line and guest satisfaction
- Monitor and report on team performance against base KPIs and the “Focus of the Month”
Requirements
What you’ll need- Senior-level experience in Real Estate or Hospitality
- Proven mastery of Objection Handling and high-level negotiation
- Native-level fluency in English with exceptional written and verbal communication skills
- Proficiency in Google Workspace
- Availability to work a strict PST 9:00 AM – 5:00 PM schedule
- Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls
- Proficiency with Slack and Monday.com
- Previous experience in the short-term rental or vacation rental industry
Benefits
Comp & perks- Competitive salary
- Fully remote work environment
- Long-term stability in a growing company
- Opportunity to work within the luxury hospitality and real estate sector