Senior Account Manager

Huzzle.com

. Own client relationships from Sales handoff through onboarding, recruitment delivery, placement, retention, and growth .

Posted 10/7/2026full-timeRemote • United Kingdom, South Africa, Colombia, GeorgiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong full-cycle account management capabilities, with a focus on client relationship management, process improvement, and performance metrics. Proven ability to lead and mentor teams while driving account growth and retention in a recruitment or staffing environment.

Highest-signal resume keywords

Full-Cycle Account ManagementClient Relationship ManagementProcess ImprovementMetrics AnalysisTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account GrowthPlacement Rate AnalysisFill Rate AnalysisTime-to-Fill MetricsRetention Metrics

Soft Skills

Client-Facing CommunicationStakeholder ManagementProblem SolvingOrganizational SkillsProactivity

Industry Keywords

RecruitmentStaffingRPOTalent MarketplacesStartup Environment

About the role

Key responsibilities & impact

Own client relationships from Sales handoff through onboarding, recruitment delivery, placement, retention, and growth
Lead intake calls and translate hiring needs into actionable recruitment briefs
Advise clients on candidate profiles, compensation, timelines, and market expectations
Work with recruiters to monitor progress, resolve blockers, and keep searches moving
Drive timely feedback, interview scheduling, and clear next steps
Manage offer conversations through successful placement
Maintain post-placement relationships and identify repeat hiring and account expansion opportunities
Coach and support Account Managers on client management, communication, commercial awareness, and performance
Establish KPIs around placement rates, fill rates, retention, responsiveness, and account growth
Identify at-risk accounts and resolve issues before they affect delivery
Set high standards for client communication and proactively manage expectations
Improve processes across Sales handoffs, onboarding, follow-ups, account reviews, and escalations
Monitor account performance and use data to identify risks, opportunities, and improvements
Prioritise accounts based on likelihood of success and commercial potential
Introduce practical process improvements as the business scales

Requirements

What you’ll need

Strong full-cycle account management experience, ideally within recruitment, staffing, RPO, talent marketplaces, or a related industry
Experience managing client relationships from onboarding through delivery, placement, retention, and growth
Previous experience leading, mentoring, or coaching Account Managers, ideally within a remote team
Experience improving or building processes within a startup or scale-up environment
Strong understanding of metrics including placement rate, fill rate, time-to-fill, retention, and account growth
Excellent client-facing communication and stakeholder management skills
Strong commercial judgment with the ability to identify repeat business and account growth opportunities
Confidence managing challenging conversations and setting realistic expectations with clients
Ability to spot risks early, solve problems quickly, and keep multiple accounts moving at the same time
Highly organised, proactive, and comfortable being accountable for results

Benefits

Comp & perks

Fully remote role with the opportunity to work in a fast-growing international business
High-impact leadership position with ownership of a core revenue and fulfilment function
Opportunity to shape processes, KPIs, communication standards, and operating rhythms
Strong career growth and ownership as the Account Management team and client base expand
Work closely with senior leadership and collaborate across Sales, Account Management, Operations, and Talent
Performance-driven environment measured by placements, retention, client satisfaction, and account growth