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Infrastructure Operations Specialist
Hy-Vee, Inc.. Provide quality technical support to end users at the Hy-Vee Lomar Distribution Center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing technical support for hardware, software, and network technology, with a strong ability to analyze and troubleshoot issues effectively. Capable of collaborating with various departments while maintaining confidentiality and adhering to scheduled support requirements.
Highest-signal resume keywords
Technical SupportHardware RepairSoftware TroubleshootingIssue Tracking SoftwareNetwork Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware RepairSoftware TroubleshootingNetwork TechnologyArithmetic CalculationsAlgebraic CalculationsGeometric CalculationsTechnical DocumentationProblem AnalysisInstallation Support
Soft Skills
CollaborationCommunicationConfidentialityAdaptabilityCustomer Service
Tools & Technologies
Issue Tracking SoftwareWorkflow SoftwareHandheld ScannersMobile DevicesComputersPrintersApplications
Industry Keywords
Distribution CenterTechnical SupportUser AccountsOnsite SupportEscalation ProceduresConfidential Information
About the role
Key responsibilities & impact- Provide quality technical support to end users at the Hy-Vee Lomar Distribution Center
- Support computers, printers, handheld scanners, applications, networks, mobile devices, and user accounts
- Maintain, analyze, and repair hardware, software, and network technology throughout the distribution center, including pick towers
- Analyze, document, and escalate calls as appropriate
- Perform overnight, weekend, and scheduled on-call support
- Perform onsite visits for installations and troubleshooting
- Identify common problems and suggest solutions
- Report to work as scheduled and on time
- Collaborate with office personnel in other departments and users/customers
- Handle confidential information
Requirements
What you’ll need- High School diploma or equivalent
- One year or more of additional schooling with emphasis in computer technology/science is beneficial
- Similar support or practical experience with applications/systems in related field are highly beneficial
- Must be able to perform arithmetic, algebraic, and geometric calculations
- Must be able to compose or edit original correspondence, follow technical manuals, evaluate technical data, and interview to obtain basic information
- Demonstrable ability to correlate business functions to hardware and software needs
- Demonstrate an aptitude to learn technical components of software and infrastructure
- Proficient with issue tracking and workflow software
- Must be able to physically perform light work and sedentary work
- Must be able to walk for extended periods and frequently climb stairs
- Must be able to work indoors/outdoors and in refrigerated/ambient spaces
- Employment contingent upon successful completion of a pre-employment drug screen
Benefits
Comp & perks- Opportunity to work remotely when needed