Hy-Vee, Inc.

General

• Train with an assigned mentor at a designated store across perishables, store operations, and human resources
• Learn merchandising, cash accountability procedures, food safety guidelines, and scheduling
• Help coordinate weekly promotions to achieve sales goals
• Provide prompt, friendly customer service
• Maintain a positive attitude and an atmosphere of friendliness, teamwork, and accountability
• Assist management with pricing and blends for maximum departmental profitability
• Assist with ad and promotional display placement and ensure product quality and quantities meet demands
• Assist in meeting store standards for customer service, employee relations, and departmental profitability
• Use and understand store hardware and software technology
• Assist in forecasting and reviewing the store labor schedule within Store Director guidelines
• Replenish shelf products and design and construct displays
• Recommend merchandise additions, deletions, and shelf allocation
• Work with cash registers and assist in all areas of the store as needed
• Handle confidential pricing, sales reports, profit and loss reports, and wage information discreetly
• Adhere to Hy-Vee policies and store guidelines
• Report to work as scheduled and work the expected number of hours
• Report to Store Director, Store Manager, Assistant Manager of Store Operations, and Assistant Manager of Perishables

Retail Store Leadership Intern

Human Resources

• Complete the Retail Human Resources Activity Book within the 10-week program
• Assist with employee performance reviews, employee relations issues, scheduling, benefits, and wage-related matters
• Learn effective recruiting and retention programs and assist with coordinating employee transfers between stores
• Support the hiring process, including interviewing and placement of specified positions
• Assist with conducting new employee orientations and training
• Help schedule employees, honor time-off requests, and arrange coverage for call-ins
• Handle customer complaints and assist with follow-up and thank-you correspondence
• Deliver outstanding customer service by greeting customers warmly, learning customers' names, and making each visit positive
• Assist customers with finding products, reaching items, and carrying heavy purchases
• Attend weekly staff meetings and assistant manager meetings
• Answer phone calls and provide friendly, helpful service to customers
• Assist in other store areas and take on special projects as needed
• Report to the Store Director, Store Manager, and HR Manager; indirectly report to Talent Supervisor
• Work in a fast-paced retail store environment with possible temperature extremes, dampness, equipment movement hazards, electrical shock, and cleaning chemicals or solvents

Retail Store Leadership Intern

Retail Human Resources Intern