Retail Human Resources Intern

Hy-Vee, Inc.

. Complete the Retail Human Resources Activity Book within the 10-week program .

Posted 9/18/2026part-timeWest Des Moines • Illinois • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills, both written and verbal, while effectively supporting employee relations, performance reviews, and recruitment processes in a fast-paced retail environment. Capable of maintaining confidentiality and compliance with company policies while delivering exceptional customer service.

Highest-signal resume keywords

Employee Performance ReviewsRecruiting and Retention ProgramsCustomer Service ExcellenceConfidential Record HandlingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Word ProcessingSpreadsheetsEmail ApplicationsProblem SolvingEmployee Scheduling

Soft Skills

Relationship BuildingFriendly InteractionProfessional CommunicationLogical Thinking

Certifications & Qualifications

Pre-Employment Drug Screen

Industry Keywords

Retail EnvironmentEmployee OrientationCustomer ComplaintsTime-Off RequestsCompany Policies

About the role

Key responsibilities & impact

Complete the Retail Human Resources Activity Book within the 10-week program
Assist with employee performance reviews, employee relations issues, scheduling, benefits, and wage-related matters
Learn effective recruiting and retention programs and assist with coordinating employee transfers between stores
Support the hiring process, including interviewing and placement of specified positions
Assist with conducting new employee orientations and training
Help schedule employees, honor time-off requests, and arrange coverage for call-ins
Handle customer complaints and assist with follow-up and thank-you correspondence
Deliver outstanding customer service by greeting customers warmly, learning customers' names, and making each visit positive
Assist customers with finding products, reaching items, and carrying heavy purchases
Attend weekly staff meetings and assistant manager meetings
Answer phone calls and provide friendly, helpful service to customers
Assist in other store areas and take on special projects as needed
Report to the Store Director, Store Manager, and HR Manager; indirectly report to Talent Supervisor
Work in a fast-paced retail store environment with possible temperature extremes, dampness, equipment movement hazards, electrical shock, and cleaning chemicals or solvents

Requirements

What you’ll need

Currently pursuing a degree in an applicable field required
Ability to communicate clearly and professionally in writing and verbally with employees and customers
Ability to build relationships and interact with people in a friendly, professional manner
Ability to use logical thinking to solve problems and identify practical solutions
Comfortable working with computer systems including word processing, spreadsheets, and email applications
Ability to handle confidential employee records and sensitive information with strict discretion
Employment contingent upon successful completion of a pre-employment drug screen
Ability to maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
Ability to occasionally walk the floor or facility to observe operations, staff, or product
Where applicable, ability to occasionally handle product for demonstration purposes

Benefits

Comp & perks

10-week internship program with self-paced learning modules and immersive training
Hands-on experience and training alongside an experienced management team
Direction and support from Store Director, Store Manager, and HR Manager
Training provided to help ensure a safe and supportive work environment