Guest Service Representative – Full Time

Hyatt House

. Provide world-class service to all guests at the front desk .

Posted 10/3/2026full-timeEvanston • Illinois • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage front desk operations effectively, including handling guest check-ins and check-outs, maintaining accurate records, and ensuring compliance with safety and security policies.

Highest-signal resume keywords

Customer ServiceCash ManagementSafety and Security PoliciesCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Check-InGuest Check-OutBilling AccuracyRecord KeepingComputer ProficiencyWindows-Based SoftwareIncident ReportingCashier DutiesReservation ManagementMail Processing

Soft Skills

Friendly DemeanorExcellent CommunicationPrioritization Abilities

Tools & Technologies

Telephone SystemsOffice SuppliesComputer KeyboardPrinter

Industry Keywords

OSHA RegulationsBlood Borne PathogensHotel ExperienceHyatt Experience

About the role

Key responsibilities & impact

Provide world-class service to all guests at the front desk
Greet and assist guests during check-in
Handle guest check-outs, ensure billing accuracy, and resolve issues
Manage cash transactions and maintain accurate records
Answer guest inquiries, take reservations, and promote hotel services
Address guest concerns in person and over the phone
Operate telephone systems, assist with internal calls, and schedule wake-up calls
Complete shift checklists
Process incoming mail, messages, and faxes
Maintain the front desk log book and communicate issues to incoming shifts
Serve as a cashier and attend to market needs
Maintain professional appearance and proper uniform
Greet and assist guests, visitors, and team members
Train team members on safety and security procedures
Report suspicious activity and write Guest Incident reports
Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
Perform other duties as assigned by management

Requirements

What you’ll need

High School Diploma, GED, or equivalent relevant work experience
Previous customer service or hotel experience required
Hyatt experience is helpful
Friendly demeanor, excellent communication, and customer service skills
Strong organizational and prioritization abilities
Prior computer experience using Windows-based software preferred
Ability to utilize computer keyboard, printer, phones, and basic office supplies
Ability to lift up to 50 lbs.
Ability to stand, walk, reach, push, pull, twist, and bend as required throughout the workday
Ability to stand and walk for long periods during the workday
Proficiency in Safety and Security Policies
Knowledge of OSHA and Blood Borne Pathogens regulations

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K with matching
Paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide