Hyatt House

Representative

• Provide world-class service to all guests at the front desk
• Greet and assist guests during check-in
• Handle guest check-outs, ensure billing accuracy, and resolve issues
• Manage cash transactions and maintain accurate records
• Answer guest inquiries, take reservations, and promote hotel services
• Address guest concerns in person and over the phone
• Operate telephone systems, assist with internal calls, and schedule wake-up calls
• Complete shift checklists
• Process incoming mail, messages, and faxes
• Maintain the front desk log book and communicate issues to incoming shifts
• Serve as a cashier and attend to market needs
• Maintain professional appearance and proper uniform
• Greet and assist guests, visitors, and team members
• Train team members on safety and security procedures
• Report suspicious activity and write Guest Incident reports
• Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations
• Perform other duties as assigned by management

Guest Service Representative – Full Time