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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in event sales contract management, payment processing, and customer billing within the hospitality industry. Proficient in maintaining accurate financial records and collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Event Sales Contract ManagementPayment ProcessingCustomer BillingMicrosoft Office SuiteAccounting Software Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AccountingFinanceEvent ManagementPayment ReconciliationInvoice AdjustmentsCredit Application GuidanceAttention to Detail
Soft Skills
Effective CommunicationCollaborationAdaptabilityIndependenceCustomer Service
Tools & Technologies
Property Management System SoftwareHigh-Speed Internet Service
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
HospitalitySalesEventsBilling Progress ReportingCross-Functional Teamwork
About the role
Key responsibilities & impact- Review event sales contracts and schedule payments
- Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely
- Guide customers through the credit application process to establish sufficient credit for events
- Make post-event invoice adjustments and corrections
- Collect final payments and send billing to customers
- Report credit, payment, and billing progress to hotels weekly via account notes
- Reconcile holding accounts to ensure payments are accurately credited to customer accounts
- Answer customer inquiries regarding payments and billing
- Work closely with hotel staff and customers across multiple properties
- Maintain a comfortable, user-friendly, and organized work environment
- Adapt to new demands, reprioritize workload, and address urgent demands quickly
- Learn new skills, technologies, and business processes quickly
- Work inclusively and independently
Requirements
What you’ll need- 1-3 years of accounting, finance, or hotel Sales/Events experience required
- Familiarity with Microsoft Office Suite required
- Familiarity working with Accounting or Property Management System software a plus
- High School Diploma or Equivalent
- Ability to work Monday-Friday, with availability between 7:00 AM and 7:00 PM
- High-speed internet service required for remote work; only DSL, cable, and fiber-optic broadband technologies allowed
- Ability to provide adequate certification of internet service from provider upon request
- Ability to communicate effectively and respectfully with associates and internal/external resources
- Ability to collaborate with cross-functional teams and across all organizational levels
- Ability to work independently without excessive supervision
- Strong oral and written communication skills
- Ability to maintain confidential employee information
- Attention to detail
Benefits
Comp & perks- Health and welfare programs
- Hyatt retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full time associates after 90 days of service
- Community involvement
- Wellness reimbursement