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Hyatt

RMS Support Manager, LATAM

Hyatt

. Support hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems.

Posted 10/13/2026full-timeRemote • Illinois • United States, Mexico, CanadaJuniorMid-Level💰 $102,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Management Systems, including Hyatt PrO and SynXis, while providing effective training and support to hotel staff. Proficient in Microsoft Office applications and bilingual in Spanish and English, facilitating communication and collaboration across diverse teams.

Highest-signal resume keywords
Hyatt PrO ExpertiseSynXis System KnowledgeVirtual Training ExperienceBilingual in Spanish/EnglishRevenue Management Systems Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Revenue Management SystemsHyatt PrOSynXisMicrosoft OfficeOperaReserveRMTTraining FacilitationProblem SolvingSystem Testing
Soft Skills
Strong Communication SkillsAdaptabilityIndependent JudgmentMulti-taskingProfessionalism
Tools & Technologies
Hyatt PrOSynXisOperaReserveRMTMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
Revenue ManagementReservations ManagementHospitalityCorporate TrainingCustomer Support

About the role

Key responsibilities & impact
  • Support hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems.
  • Provide end-to-end support for Hyatt’s Revenue Management systems and peripheral systems that influence them.
  • Support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels.
  • Collaborate with corporate leadership and developers on RMS enhancements, policies, and procedures.
  • Support Hyatt PrO, SynXis, Reserve, RMT, and Hy-Res.
  • Participate in Opera and Envision support related to Revenue Systems impacts.
  • Facilitate Revenue/Reservations Management Systems training classes.
  • Facilitate new RMS enhancements and roll-out training and support.
  • Test RMS enhancements, bug fixes, new releases, and related changes.

Requirements

What you’ll need
  • This role is based in either Mexico, United States or Canada region and is a remote based position.
  • Bilingual in Spanish/English – written and spoken
  • Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO.
  • Must be highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS)
  • Must have virtual training experience.
  • Must be proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook
  • Ability to multi-task in high paced environment and work independently with high efficiency and professionalism.
  • Strong verbal and written communication skills.
  • Proven ability to creatively solve problems.
  • Must be open minded and able to adapt to a fast-paced, changing environment and champion change.
  • Ability to use independent judgement and, when necessary, act as sole decision maker when interacting with hotels.
  • Schedule flexibility is required up to and including occasional evening, overnight, early morning and weekend hours.
  • Willingness and ability to travel for training sessions and/or corporate meetings.
  • Ability to relate to hotels and deliver authentic, experienced based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment.
  • High School education is required.
  • Experience with Opera (PMS) and Reserve/RMT is a plus.

Benefits

Comp & perks
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Wellbeing initiatives, including a complimentary Headspace subscription
  • Discount at the on-site fitness center
  • Global family assistance policy with paid time off following the birth or adoption of a child
  • Financial assistance for adoption
  • Paid Time Off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K with company match