Senior Data and AI Product Manager

Hyatt

. Own the roadmap and product lifecycle for Guest Agent capabilities from use-case definition through integration, launch, measurement, and continuous optimization .

Posted 11/6/2026full-timeChicago • Illinois • United StatesSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for customer-facing AI and data-driven solutions, with a strong focus on integrating complex systems and ensuring operational reliability. Proven ability to define product strategy, prioritize initiatives, and collaborate with cross-functional teams to enhance guest experiences.

Highest-signal resume keywords

Product Management ExperienceAI-Enabled Customer ProductsData GovernanceEnterprise IntegrationsHospitality Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyData FluencyAPI ManagementOperational Impact AnalysisConversational AI DevelopmentIntegration DesignMetrics EvaluationTechnical Requirements DefinitionCustomer Journey MappingService Management

Soft Skills

Cross-Functional CollaborationEffective CommunicationStakeholder AlignmentPrioritization Trade-OffsProblem Solving

Tools & Technologies

Reservation SystemsCustomer Care PlatformsProperty Management SystemsTelephony SystemsData Analytics Tools

Certifications & Qualifications

Bachelor's Degree in Computer ScienceMBA or Relevant Graduate Degree

Industry Keywords

HospitalityTravelTelephonyContact CenterPaymentsService ManagementLoyalty Programs

About the role

Key responsibilities & impact

Own the roadmap and product lifecycle for Guest Agent capabilities from use-case definition through integration, launch, measurement, and continuous optimization
Define and own the vision, strategy, roadmap, prioritization, and success measures for Hyatt's Guest Agent Experience
Identify high-value pre-stay, on-property, and post-stay journeys where data and AI can simplify interactions, improve service, or create business value
Translate guest and hotel needs into product requirements, expected agent behaviors, business rules, escalation paths, and fallback experiences
Partner with engineering, architecture, data, and AI teams to integrate Guest Agent capabilities with reservation, loyalty, customer care, property management, service-management, hotel operations, enterprise data, and third-party telephony systems
Ensure context continuity and human handoff across integrations
Design cross-system fulfillment for on-property service requests, guest feedback and service recovery, and secure pre-arrival or in-stay payment-related journeys
Establish evaluation and production metrics across task completion, quality, accuracy, escalation, reliability, guest satisfaction, business impact, and cost
Use insights and experimentation to continuously improve performance
Partner with Privacy, Security, Legal, Risk, Data Governance, Operations, and business leaders to scale the Guest Agent responsibly across properties, brands, markets, and use cases

Requirements

What you’ll need

5+ years of professional product management experience, including meaningful ownership of customer-facing products
Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, Mathematics, or another technical discipline
Demonstrated experience taking complex technology, data, or AI products from concept through production launch, scale, and ongoing operation
Strong technical and data fluency across APIs, enterprise integrations, transactional systems, and data flows
Experience managing customer-facing products where reliability and operational impact are critical
Proven ability to define product strategy, make prioritization trade-offs, align cross-functional stakeholders, and communicate effectively with senior leaders
Experience building conversational, agent-based, intelligent-assistance, automation, or AI-enabled customer products
Experience with hospitality, travel, telephony or contact center, payments, service management, reservations, loyalty, or similar enterprise systems
Experience with AI evaluation, responsible AI, privacy, security, or data governance is a plus
MBA or other relevant graduate degree preferred

Benefits

Comp & perks

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription
Discount at the on-site fitness center
Global family assistance policy with paid time off following the birth or adoption of a child
Financial assistance for adoption
Paid Time Off
Medical insurance
Dental insurance
Vision insurance
401K with company match
Incentive awards
Annual bonus