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Hyatt

Senior Manager, Payments Team

Hyatt

. Support and execute the global payment product roadmap across digital and in-property channels .

Posted 11/10/2026full-timeRemote • Illinois • United StatesSenior💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in payment product management, vendor coordination, and compliance with PCI standards. Proven ability to lead teams, implement AI-powered solutions, and optimize payment capabilities across digital and property environments.

Highest-signal resume keywords
Payment Product ManagementVendor CoordinationPCI ComplianceAgile MethodologiesTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Payment SystemsPayment Service ProvidersDigital Commerce PlatformsPayment IntegrationsFraud Prevention ToolsPayment KPIs AnalysisAI-Powered WorkflowsCertification FrameworksScalability SolutionsAlternative Payment Methods
Soft Skills
CollaborationCommunicationMentoringPerformance ManagementCross-Functional Team Coordination
Tools & Technologies
JIRASmartsheetConfluenceOpera PMSOpera CloudPOS Systems
Industry Keywords
HospitalityTravelGlobal Consumer-Facing IndustriesPayment Security ConceptsFraud Monitoring

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Support and execute the global payment product roadmap across digital and in-property channels
  • Contribute to management of payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms
  • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals
  • Identify opportunities to design and implement AI-powered workflows and agent-based solutions
  • Coordinate certification and onboarding of global payment vendors across PMS, POS, and digital platforms
  • Support standardized certification frameworks, validation processes, and rollout plans
  • Ensure solutions meet scalability, security, and compliance requirements with engineering and infrastructure teams
  • Support implementation and integration of alternative payment methods across web, mobile, and property environments
  • Monitor industry trends and recommend payment capability improvements
  • Participate in agile delivery, backlog prioritization, sprint planning, stand-ups, and retrospectives
  • Use JIRA to track progress, manage dependencies, and ensure delivery visibility
  • Support management, evaluation, onboarding, and performance tracking of global payment vendors
  • Contribute to commercial discussions, cost analysis, and optimization initiatives
  • Lead and mentor a team of FTEs and contractors
  • Provide direction, performance expectations, and regular feedback
  • Support fraud prevention and monitoring across digital and property environments
  • Partner with Risk and Security teams on PCI and global regulatory compliance
  • Identify and mitigate payment-related risks
  • Track and analyze payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs
  • Contribute to dashboards and leadership reporting
  • Support Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements
  • Coordinate cross-functional teams for timely delivery

Requirements

What you’ll need
  • 6+ years of experience in payments or payment product management
  • 4+ years of people management experience, including managing FTEs and/or contractors
  • Experience working with payment systems, payment service providers, or digital commerce platforms
  • Exposure to global vendor ecosystems and coordination of integrations or certification activities
  • Experience working in agile environments
  • Familiarity with JIRA, Smartsheet, Confluence or similar platforms
  • Strong collaboration and communication skills with the ability to work across technical and business teams
  • Experience contributing to system implementations, integrations, or technology deployments
  • Preferred: Experience in hospitality, travel, or other global consumer-facing industries
  • Preferred: Familiarity with Opera PMS, Opera Cloud (OPI), or POS systems
  • Preferred: Exposure to alternative payment methods and emerging payment technologies
  • Preferred: Knowledge of payment security concepts including PCI compliance and fraud tools

Benefits

Comp & perks
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription
  • Discount at the on-site fitness center
  • Global family assistance policy with paid time off following the birth or adoption of a child
  • Financial assistance for adoption
  • Paid Time Off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K with company match