Junior Microsoft Dynamics 365 Administrator

HYDAC Group

. Administer user accounts, licenses, business units, teams, and security roles in Dynamics 365 and the Power Platform admin center .

Posted 9/29/2026full-timeBethlehem • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring Microsoft Dynamics 365 and the Power Platform, with a strong focus on user support, data management, and system documentation. Proficient in delivering training and troubleshooting while adhering to IT governance policies.

Highest-signal resume keywords

Microsoft Dynamics 365 AdministrationPower Platform ConfigurationUser Support and TroubleshootingMicrosoft Certification (PL-200, PL-900, MB-210, MB-220)Data Management and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dynamics 365 ConfigurationPower AutomatePower BIData Import and ExportSQLMicrosoft 365 ApplicationsDynamics 365 Security RolesBusiness Rule ConfigurationEntity ManagementChart and Dashboard Creation

Soft Skills

Analytical SkillsWritten CommunicationVerbal CommunicationSelf-MotivationCollaboration

Tools & Technologies

Power Platform Admin CenterMicrosoft TeamsMicrosoft ExcelMicrosoft OutlookDataverse

Certifications & Qualifications

Microsoft Dynamics 365 CertificationPL-200PL-900MB-210MB-220MB-230

Industry Keywords

ITILERP IntegrationsManufacturingIndustrial Customer ServiceTicketing Best Practices

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Administer user accounts, licenses, business units, teams, and security roles in Dynamics 365 and the Power Platform admin center
Configure entities, fields, forms, views, charts, dashboards, and business rules based on approved business requirements
Build, maintain, and monitor Power Automate flows and workflows
Provide Tier 1 and Tier 2 user support; log, prioritize, troubleshoot, and resolve CRM tickets
Perform data imports, exports, bulk updates, and duplicate detection
Support solution management across development, test, and production environments
Participate in testing Microsoft release waves, patches, and internal enhancements; document results and issues
Monitor system performance, integrations, and storage, escalating issues as needed
Create and maintain system documentation, configuration records, and user training materials
Deliver user training and onboarding sessions
Support reporting using Dynamics 365 views and dashboards, and assist with Power BI reporting
Follow company IT, security, and data governance policies
Champion Dynamics 365 users, solve access issues, automate workflows, maintain data quality, troubleshoot tickets, test releases, and create user guides

Requirements

What you’ll need

Current Microsoft certification in Dynamics 365 or Power Platform, such as PL-200, PL-900, MB-210, or MB-220
Associate degree or bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
1 to 2 years of experience administering or configuring Microsoft Dynamics 365 CE/CRM or the Power Platform; internships and project work count
Working knowledge of Dynamics 365 security roles, data model, and customization tools
Strong troubleshooting, analytical, written, and verbal communication skills
Proficiency with Microsoft 365 applications, especially Excel, Teams, and Outlook
Additional Microsoft certifications are preferred, including MB-230 or both MB-210 and MB-220
Experience with Power Apps, Dataverse, Power BI, or basic SQL is preferred
Familiarity with ERP integrations such as SAP and manufacturing or industrial customer service environments is preferred
Exposure to ITIL or ticketing best practices is preferred
Ability to manage multiple priorities and meet deadlines
Ability to collaborate across departments and time zones
Self-motivation and discipline to work effectively on-site or remotely

Benefits

Comp & perks

Flexibility to work on-site in Bethlehem, PA or fully remote anywhere in the USA
Real mentorship and a clear path to grow from junior admin into a senior CRM or Power Platform role
Support for continued Microsoft learning and certifications
Comprehensive medical/dental/vision plan
Paid holidays
PTO
401k with company matching
FSA account
Short term disability insurance
Life insurance
Pet insurance