HYDAC Group

Administration

• Administer user accounts, licenses, business units, teams, and security roles in Dynamics 365 and the Power Platform admin center
• Configure entities, fields, forms, views, charts, dashboards, and business rules based on approved business requirements
• Build, maintain, and monitor Power Automate flows and workflows
• Provide Tier 1 and Tier 2 user support; log, prioritize, troubleshoot, and resolve CRM tickets
• Perform data imports, exports, bulk updates, and duplicate detection
• Support solution management across development, test, and production environments
• Participate in testing Microsoft release waves, patches, and internal enhancements; document results and issues
• Monitor system performance, integrations, and storage, escalating issues as needed
• Create and maintain system documentation, configuration records, and user training materials
• Deliver user training and onboarding sessions
• Support reporting using Dynamics 365 views and dashboards, and assist with Power BI reporting
• Follow company IT, security, and data governance policies
• Champion Dynamics 365 users, solve access issues, automate workflows, maintain data quality, troubleshoot tickets, test releases, and create user guides

Junior Microsoft Dynamics 365 Administrator