Associate Cloud Specialist

Hyland

. Deploy basic solutions in cloud environments, including new installations, upgrades, and migrations .

Posted 9/15/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in deploying and configuring cloud solutions, with a strong focus on customer service and technical support. Capable of troubleshooting issues and maintaining detailed documentation throughout the deployment process.

Highest-signal resume keywords

Cloud Environment DeploymentApplication ConfigurationTechnical TroubleshootingCustomer Service ExperienceDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows OSSQL DatabasePC HardwareNetworkingCloud InfrastructureApplication TestingSolution MigrationUpgrading SolutionsTechnical Issue ResolutionDeployment Configuration

Soft Skills

Professional CommunicationOrganizational SkillsMultitaskingCritical ThinkingProblem-Solving

Tools & Technologies

Microsoft WindowsMicrosoft Office

Industry Keywords

Cloud SolutionsDeployment ProcessCustomer Needs AssessmentGo-Live SupportDeployment Documentation

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Deploy basic solutions in cloud environments, including new installations, upgrades, and migrations
Build and configure basic cloud infrastructure and install domain-specific modules and configurations
Gather customer information and understand customer needs to configure solutions accordingly
Provide proactive suggestions and answers throughout the deployment process
Collaborate with cloud teams on configuration and environment setup
Assist customers with application configuration and testing
Test deployed solutions before go-live
Troubleshoot and resolve issues related to upgrades, installations, and configurations with team oversight
Support customers throughout go-live and maintain ownership of requests through resolution
Provide regular deployment updates and address customer concerns
Document customer case progress and all deployment activities
Apply technical knowledge of supported software to solution deployment and issue resolution

Requirements

What you’ll need

High School Diploma
Experience in a customer service environment
Basic technical skills with Windows OS, SQL DB, PC hardware, and networks
Proficiency with Microsoft Windows and Office
Professional oral and written communication skills
Strong organizational, multitasking, and time management skills
Ability to thrive in a fast-paced, deadline-driven environment
Critical thinking, problem-solving, and data gathering skills
Ability to use sound judgment and appropriately escalate issues
Successful collaboration and interpersonal skills
Preferred: experience or working knowledge of deploying, migrating, or upgrading solutions in cloud environments
Preferred: familiarity with cloud infrastructure build processes, application configuration, and testing initiatives
Preferred: experience troubleshooting technical issues related to product upgrades, installations, and configurations
Preferred: ability to maintain ownership of customer requests and follow through with resolutions
Preferred: experience maintaining detailed deployment documentation

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and giving campaigns
Equal opportunity employment