Hyland

Project Manager

• Manage service design and service portfolio initiatives through the New Service Introduction (NSI) process from intake through launch and operational transition
• Develop and maintain integrated project plans, timelines, dependencies, and milestones for complex service design initiatives
• Facilitate project governance activities, stage gate reviews, approvals, and executive decision-making forums
• Guide stakeholders through NSI processes, deliverables, and governance requirements
• Coordinate cross-functional activities across Service Portfolio Management, Product Management, Service Delivery, Customer Success, Support, Sales, Marketing, Finance, Enablement, and Operations
• Partner with Service Portfolio Owners to support development and launch of new or enhanced service offerings
• Lead stakeholder meetings using engaging, action-oriented facilitation techniques
• Develop communication plans to keep parties informed and engaged throughout the initiative lifecycle
• Coordinate launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations
• Ensure operational requirements, roles, processes, tooling, documentation, and training materials are established before launch
• Develop executive-level project updates, presentations, and status reports
• Track and communicate project health, milestones, risks, and decisions
• Identify opportunities to improve service design workflows, governance practices, and stakeholder engagement

Senior Internal Project Manager

Product Manager

• Own and evolve the product roadmap as an expression of strategy, customer value, and business outcomes
• Balance near-term delivery with long-term innovation in AI-powered search and decision support
• Lead continuous customer discovery through interviews, pilots, and feedback loops
• Validate problem statements, solution approaches, and value hypotheses using customer evidence
• Partner with engineering to define AI-powered search, retrieval, enrichment, and agent-based workflow requirements
• Guide execution from ideation through launch, iteration, and optimization
• Track emerging approaches across generative AI and AI-assisted decision making
• Apply competitive insights to influence roadmap, differentiation, and positioning
• Partner with Marketing, Solution Engineers, and Sales on product value, enablement materials, demos, release narratives, and customer-facing content
• Serve as a trusted product voice across cross-functional teams and leadership
• Shape thought leadership and mentor and collaborate with peers and cross-functional partners

Lead Product Manager

Infrastructure Engineer

• Design, build, and implement technology platforms and solutions supporting IT infrastructure
• Collaborate on best practices, standards, and processes for system and solution design and administration
• Safeguard the security, integrity, and confidentiality of supported systems and data
• Execute improvements to maintain a high security posture
• Design and implement backup and disaster recovery solutions
• Participate in testing and execution of disaster recovery plans and procedures
• Troubleshoot and resolve issues and outages
• Perform problem-solving, root-cause, and post-mortem analyses
• Drive process improvements and prevent issue recurrence
• Document solution designs, operating procedures, troubleshooting, and technology platforms
• Compose training materials and conduct stakeholder training sessions
• Participate in server and environment audits for compliance
• Act as an escalation point for systems and user requests and issues

General

• Lead execution of complex multi-channel digital marketing initiatives across enterprise marketing platforms
• Establish and maintain activation standards, governance, quality assurance processes, and compliance protocols
• Serve as the enterprise technical expert and escalation point for platform issues, campaign challenges, and integration concerns
• Translate platform capabilities into effective activation recommendations and solutions
• Manage high-priority and strategic campaign launches
• Validate campaign tracking, attribution models, and measurement accuracy
• Partner with Analytics and Marketing Operations on data governance, reporting integrity, and measurement consistency
• Identify and recommend process improvements and automation opportunities
• Create and improve platform documentation, operational playbooks, training materials, and standard operating procedures
• Recommend platform enhancements based on operational expertise
• Mentor and coach team members and support onboarding and skill development
• Contribute to departmental growth and quality through process improvement, knowledge sharing, and thought leadership

Digital Activation Specialist

Human Resources

• Serve as the primary HR partner to C-suite executives, including the Chief Revenue Officer and Chief Marketing Officer
• Align talent strategies with business objectives
• Lead, mentor, and develop a team of HR Business Partners
• Drive strategic HR support across global business functions
• Lead organizational design, transformation, and workforce planning initiatives
• Partner with Finance, Recruiting, and senior leadership
• Act as an executive coach and strategic advisor
• Strengthen leadership capability and team effectiveness
• Design and implement culture evolution, employee engagement, and change management strategies
• Use data and insights to drive evidence-based talent decisions
• Build a sustainable bench of high-performing, engaged, and retained talent

Global Director – HR Business Partner, Global Sales & Marketing

Account Executive

• Develop and execute strategic account plans to grow revenue within assigned healthcare accounts through expansion, upsell, and cross-sell opportunities
• Build and maintain executive-level relationships with key customer stakeholders
• Manage complex enterprise sales cycles and maintain accurate opportunity forecasts within CRM tools
• Collaborate with Customer Success Managers, Solution Engineers, Product Specialists, and Leadership to drive customer outcomes and advance opportunities
• Lead contract negotiations and develop closing strategies to progress and close opportunities in alignment with forecasts
• Stay current on healthcare market trends, industry challenges, and emerging technologies
• Develop comprehensive sales plans to meet or exceed quota
• Identify and prioritize opportunities for assigned existing or potential customers or partners
• Initiate contact with customers, potential customers, and partners to develop, maintain, and expand business relationships
• Collaborate with company resources to develop and maintain pipeline
• Improve account management and the sales process
• Partner with sales solution engineers on software demonstrations and actively participate in demonstrations
• Record customer account information, opportunities, commitments, conversations, visits, and sales calls in the CRM
• Pursue opportunities for company expansion and integration
• Engage specialist and support resources to advance opportunities
• Determine the viability of RFP requests and influence response development
• Attend and contribute to trade shows and support customer participation in company marketing efforts
• Develop closing plans and engage internal leadership in negotiation and contracting processes
• Comply with corporate and departmental privacy and data security policies and practices

Account Executive – Healthcare

Technical Account Manager

• Provide technical support to customers for critical issues
• Coordinate support cases by priority and information to ensure timely, high-quality resolution
• Conduct regular case reviews and customer health checks
• Assist with upgrade planning and activities
• Set up and maintain a company system similar to the customer's environment
• Document and maintain comprehensive documentation
• Collaborate with internal teams to provide best-practice advice and identify workarounds
• Partner with cross-functional teams to meet customer needs
• Identify potential growth opportunities
• Act as a trusted customer advocate throughout the support lifecycle
• Analyze complex technical issues, escalate appropriately, and drive resolution
• Support customer engagements and business needs through travel as needed

Program Manager

• Lead qualification and pursuit of new ISV, VAR, OEM, and SI partnerships
• Prioritize partner efforts based on industry and regional goals and targets
• Collaborate with the commercial organization on partner go-to-market strategies
• Develop and execute contractual agreements, enablement, and business plans
• Market and deploy company industry solutions
• Monitor and report on partner ecosystem performance and identify partner coverage and industry or geography requirements
• Partner with marketing on go-to-market efforts, sales collateral, and targeted events
• Advise potential customers and maintain strategic working relationships
• Drive revenue growth, partner adoption, and new market entry
• Influence, motivate, and mobilize team members and business partners
• Mentor, coach, train, and provide feedback to team members
• Contribute to team development and provide feedback to leadership

Program Manager, Partner Programs – Engagement

Product Designer

• Define and own the enterprise service offering design framework, taxonomy, and schema
• Establish categories, scope, deliverables, pricing constructs, customer outcomes, value definitions, delivery models, and operational considerations
• Lead the design of strategic, complex, and transformational service offerings
• Ensure services are differentiated, scalable, repeatable, operationally viable, and aligned to portfolio strategy
• Drive innovation in service design, including AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions
• Partner with Finance and business leaders to define pricing design standards, value frameworks, monetization approaches, governance guardrails, and profitability objectives
• Collaborate with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success
• Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders
• Provide leadership with informed perspectives on organizational service design capabilities and readiness

Services Portfolio Strategy – Design Lead

• Support partnership programs across onboarding, enablement, process improvement, and reporting for the global partner community
• Define partner enablement programs, including onboarding, training, certifications, and follow-up
• Lead onboarding processes for new technology partners
• Develop systems for ongoing partner communication and feedback
• Respond to inquiries, capture feedback, prioritize improvements, and implement process changes
• Operationalize program benefits across internal partner teams
• Lead complex projects involving internal and external partners
• Use CRM tools and analytical insights to track and improve program initiatives
• Manage partner account data and turn large datasets into actionable insights
• Serve as a trusted advisor to potential partners and maintain strategic relationships
• Mentor, coach, and train team members
• Support change management for company-wide program updates

Program Manager – Business Transformation and Innovation

Executive Assistant

• Provide administrative support to a leader
• Coordinate and maintain multiple executives' or one senior executive's calendar and daily schedule
• Screen incoming correspondence and communications and respond independently when possible
• Anticipate executive needs and resolve operational and administrative issues proactively
• Manage logistics for internal and external meetings, including rooms, catering, agendas, materials, and meeting minutes
• Arrange travel plans and itineraries
• Compile travel documents and ensure expense reports and purchase orders are completed accurately and within budget
• Research, compile, and summarize complex or large quantities of data into concise work products
• Draft reports on major project status, action items, and operational updates
• Draft, edit, and distribute approved communications on behalf of the leader
• Maintain confidential and sensitive information with professionalism, diplomacy, and discretion
• Act as a trusted advisor on issues and trends
• Use internal systems and corporate resources to improve efficiency
• Mentor, coach, and provide feedback to other team members

Client Partner

• Lead and manage joint go-to-market initiatives with strategic partners
• Build and strengthen senior-level relationships with key partner stakeholders
• Own partner-influenced pipeline and revenue through co-sell initiatives
• Coordinate partner involvement throughout the full deal cycle
• Collaborate with Sales, Product, and Marketing on partner initiatives
• Track joint program progress and align stakeholders
• Define and improve scalable partner engagement models, standards, practices, and documentation
• Track, analyze, and improve partner-influenced opportunities, engagement, and conversion metrics
• Use partner performance data to inform strategic decisions and drive continuous improvement

Partner Development Manager

• Develop and maintain integrated project plans, schedules, milestones, workbacks, and critical path activities
• Coordinate project execution across Engineering, Cloud Operations, Security, GRC, Product, Legal, Finance, PMO, and external partners
• Manage project dependencies, risks, assumptions, issues, action items, and decision logs
• Facilitate project status meetings, stakeholder reviews, steering committee meetings, and project governance activities
• Prepare executive dashboards, project reports, readiness updates, and decision support materials
• Maintain project documentation, meeting minutes, status reports, and governance records
• Coordinate readiness activities for FedRAMP, NIST 800-53 Rev. 5 implementation, GovRAMP initiatives, assessment activities, POA&M management, and authorization documentation
• Coordinate audit preparation, evidence collection, readiness reviews, and authorization package activities
• Coordinate with FedRAMP accelerator partners, assessors, cloud providers, and supporting vendors
• Track contractual deliverables, project commitments, timelines, and vendor performance
• Coordinate onboarding activities and project resource planning
• Track approved budgets, staffing plans, tooling investments, vendor costs, and project expenditures
• Escalate project risks, resource constraints, budget impacts, and delivery blockers
• Facilitate stakeholder communication, resolve cross-functional dependencies, and drive accountability for deliverables and milestones

FedRAMP Project Manager

Consultant

• Assist senior team members with requirements analysis and gathering business process and technical requirements from client stakeholders
• Compose and deliver solution configuration requirements documentation
• Build and configure application development tools under senior team oversight
• Test configured solutions and collaborate to identify and resolve issues
• Compose training materials and conduct customer training sessions
• Participate in solution design under senior team oversight
• Develop migration plans and migrate configured solutions into production environments
• Support customers throughout the migration process
• Transition key information to the technical support team
• Assist with upgrade planning, execution, and solution demonstrations

Associate Solution Consultant – Onbase

• Develop comprehensive sales plans to meet or exceed quota
• Identify and prioritize opportunities for assigned existing or potential customers or partners
• Initiate regular contact to develop, maintain, and expand business relationships
• Develop and communicate accurate real-time sales forecasts
• Record customer account information, opportunities, commitments, conversations, visits, and sales calls in the CRM
• Partner with sales solution engineers to develop and deliver software demonstrations
• Engage company specialists and support resources to advance opportunities
• Assess the viability of RFP requests and influence response development
• Develop account closing plans and engage internal leadership in negotiation and contracting
• Attend and contribute to trade shows
• Pursue opportunities for company expansion and integration
• Improve account management and the end-to-end sales process
• Collaborate across teams to develop and maintain pipeline