Associate Cloud Specialist

Hyland

. Respond to inbound phone calls, tickets, and emails from internal and external stakeholders requesting assistance with cloud-hosted solutions, with direct oversight from team members .

Posted 11/5/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting cloud infrastructure and networking, with strong communication and problem-solving skills to effectively assist customers and stakeholders. Capable of managing projects independently while maintaining attention to detail and discretion in handling sensitive information.

Highest-signal resume keywords

Cloud Infrastructure SupportNetworking KnowledgeMicrosoft Windows ProficiencyActive Directory ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud-Hosted SolutionsTroubleshooting Cloud IssuesVirtualization TechnologiesProject ManagementAnalytical Skills

Soft Skills

Critical ThinkingCollaboration SkillsInterpersonal SkillsOrganizational SkillsTime Management

Tools & Technologies

Microsoft Server EnvironmentsMonitoring ToolsSupport Processes

Certifications & Qualifications

Associate's Degree or Equivalent Experience

Industry Keywords

Customer SolutionsIssue ResolutionProactive CommunicationSensitive Information Handling

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to inbound phone calls, tickets, and emails from internal and external stakeholders requesting assistance with cloud-hosted solutions, with direct oversight from team members
Interact with customers, partners, and internal resources to understand and assess needs related to ticket requests
Monitor alerts from internal monitoring tools and take timely corrective action to resolve issues
Support cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions
Troubleshoot and resolve basic cloud issues using company systems, utilities, and support processes
Provide consistent, proactive communication to customers about issue-resolution progress and status

Requirements

What you’ll need

Associate's degree or equivalent experience
Strong oral and written communication skills with a professional demeanor and the ability to interact with others with discretion and tact
Critical thinking, analytical, and problem-solving skills
Ability to summarize large quantities of information into actionable insights
Collaboration and interpersonal skills
Knowledge of Microsoft Windows, networking, and virtualization technologies
Knowledge of Microsoft server environments and Active Directory
Experience supporting cloud infrastructure, networking, or cloud-hosted solutions
Ability to manage projects independently and deliver results on time
Experience handling sensitive information with discretion, tact, and strong attention to detail
Familiarity with Microsoft server environments, including storage, Active Directory, and virtualization technologies
Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
On-call availability is required
Ability to work rotating shifts: 7:00 a.m.–3:00 p.m. EST and 11:00 p.m.–7:00 a.m. EST

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and giving campaigns supported by the employer