Associate Cloud Support Analyst

Hyland

. Troubleshoot and resolve Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,396 - $52,653 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving issues related to Acuo VNA, NilRead, and PACS applications, while maintaining strong customer communication and ownership of support cases. Proficient in using Microsoft SQL Server for database diagnostics and familiar with medical imaging workflows and standards.

Highest-signal resume keywords

Acuo VNA SupportMicrosoft SQL ServerCustomer-Facing Technical SupportDICOM FamiliarityClinical PACS Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication SupportDatabase DiagnosticsTechnical InvestigationAnalytical Problem-Solving

Soft Skills

Critical ThinkingOrganizational SkillsTime ManagementCommunication SkillsCustomer Service

Tools & Technologies

Windows ServerRelational DatabasesNetworkingEnterprise Application InfrastructureCloud Infrastructure

Certifications & Qualifications

CIIPPARCAARRT

Industry Keywords

DICOMPACSVNAEHRHL7FHIRRISDICOMwebIHE ProfilesMedical Imaging Workflows

Tech Stack

Tools & technologies

CloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Troubleshoot and resolve Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues
Use established tools, diagnostic procedures, documentation, and support processes with guidance from senior team members
Provide regular and timely customer communication about issue status, investigation progress, service impact, next steps, and resolution delays
Maintain ownership and accountability for assigned customer requests and incidents through investigation, escalation, and resolution
Respond to and triage inbound Acuo/NilRead support cases
Assess severity and customer impact, perform initial technical investigation, and engage internal or customer resources when necessary
Use Microsoft SQL Server queries and database diagnostic procedures to support troubleshooting
Interpret diagnostic results and identify information relevant to application behavior, processing, and customer issues
Contribute to internal technical documentation and knowledge resources
Document troubleshooting procedures, diagnostic findings, known issues, and resolutions
Expand technical and clinical workflow knowledge

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field, or an equivalent combination of education and experience
Experience in a customer-facing technical support or service environment
Strong critical-thinking, analytical troubleshooting, and problem-solving skills
Software and application support and diagnostic skills
Working knowledge of Windows Server, relational databases, networking, and enterprise application infrastructure
Familiarity with Microsoft SQL Server or an equivalent relational database platform preferred
Strong organizational, multitasking, prioritization, and time-management skills
Strong oral and written communication skills
Strong customer-service skills with demonstrated ownership and accountability
Ability to manage changing priorities in a fast-paced technical support environment
Up to 10% travel may be required
Familiarity with DICOM, PACS, VNA, enterprise viewers, and medical imaging workflows preferred
Clinical PACS support experience preferred
Experience working directly with Radiologists, Radiologic Technologists, and PACS administrators
Familiarity with RIS, EHR, HL7, FHIR, DICOM modality worklist, DICOMweb, and IHE profiles
Technical aptitude, curiosity, and ability to quickly learn new applications, technologies, and troubleshooting methodologies
Familiarity with cloud infrastructure and technologies
CIIP, PARCA, or ARRT certifications, with working knowledge of Hyland Acuo VNA, NilRead, PACSgear, or comparable enterprise imaging software applications preferred

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and community giving campaigns