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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer renewals, ensuring timely contract execution, and maintaining data accuracy in CRM systems. Strong communication and organizational skills are essential for collaborating with cross-functional teams and preparing insights for leadership.
Highest-signal resume keywords
Customer Renewal ManagementContract ReviewData Accuracy in CRMCollaboration with Cross-Functional TeamsProfessional Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Renewal ManagementContract ReviewData Accuracy in CRMReport PreparationSaaS Environment Experience
Soft Skills
Organizational SkillsMultitaskingTime ManagementIndependent WorkTeam Collaboration
Tools & Technologies
Microsoft WindowsMicrosoft OfficeCRM Systems
Certifications & Qualifications
Bachelor's Degree or Equivalent Experience
Industry Keywords
Customer SuccessRevenue RetentionRenewal Rate GoalsComplianceContract Execution Processes
About the role
Key responsibilities & impact- Manage a high volume of low-value ARR customer renewals with limited negotiations
- Secure timely renewals and support revenue retention within assigned accounts
- Assist with proactive renewal management and achievement of renewal rate goals
- Collaborate with Account Teams to develop and execute renewal strategies
- Partner with Customer Success, Sales, Product, and Support teams
- Communicate renewal products, pricing, terms, value propositions, and contract options
- Review forecast renewal pricing, timing, and risk factors
- Prepare regular reports and insights for leadership to inform retention strategies
- Update customer information, renewal details, and engagement notes in company systems
- Review renewal agreements for clarity of terms, obligations, and risks
- Provide feedback to internal stakeholders and support compliance with company policies
- Attend enablement training and complete professional development programs
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- At least 2 years in a customer-facing role
- Strong business and technology acumen with knowledge of company software technology
- Professional oral and written communication skills
- Strong organizational, multitasking, and time management skills
- Ability to work independently and in a team environment
- Microsoft Windows and Office proficiency
- Knowledge of Microsoft Operating Systems and Products
- Experience managing a high volume of customer renewals with limited negotiations in a SaaS or software environment
- Experience collaborating with Customer Success, Sales, Product, and Support teams
- Experience with contract review and understanding of renewal terms, obligations, and risk factors
- Familiarity with compliance and contract execution processes
- Experience preparing reports and insights for leadership teams
- Experience maintaining data accuracy in CRM or designated company systems
Benefits
Comp & perks- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and community giving campaigns/programs