Clinical Cloud Operations Analyst

Hyland

. Investigate and resolve moderately challenging clinical application and imaging workflow issues .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,400 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical imaging workflows, PACS administration, and healthcare technology, with a strong focus on problem-solving, customer support, and effective communication. Proficient in executing functional and integration tests while maintaining compliance with privacy and security standards.

Highest-signal resume keywords

Clinical Imaging WorkflowsPACS AdministrationDICOMHL7Customer Support Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL DatabasesApplication SupportDiagnostic MethodsTroubleshooting DocumentationRegression TestingWorkflow Needs DocumentationTest Case ExecutionSoftware Defect Evidence CollectionChange-Control ProceduresHealthcare IT Environment Familiarity

Soft Skills

Critical ThinkingProblem-SolvingAttention-To-DetailOrganizational SkillsTime-Management SkillsCollaborationOral CommunicationWritten Communication

Tools & Technologies

WindowsClinical ApplicationsIntegration ToolsCloud Operations

Certifications & Qualifications

ARRTPARCA CPASCIIPVendor-Specific PACS Certification

Industry Keywords

Healthcare TechnologyClinical InterfacesEHR InteractionsPACSRIS

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Investigate and resolve moderately challenging clinical application and imaging workflow issues
Review application logs, approved system data, interface messages, and customer-reported workflow behavior to identify likely causes
Escalate conflicting evidence, unfamiliar dependencies, or higher-risk issues
Maintain accurate case records and troubleshooting documentation
Gather and document customer-reported workflow needs and issue details
Serve as a primary operational contact for assigned customers, providing updates on progress, dependencies, risks, and delays
Maintain case accountability through documented and verified resolution
Execute documented functional and integration test cases for fixes, upgrades, or configuration changes
Record test results and discrepancies; assist with regression testing and clinical-user validation
Support approved implementations, upgrades, migrations, and post-change checks
Collaborate with clinical, application, database, network, integration, cloud operations, and engineering colleagues
Follow privacy, security, and protected health information handling requirements
Contribute to internal knowledge resources and suggest practical improvements

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Typically 2–4 years of relevant experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support
Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices
Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods
Critical thinking, problem-solving, attention-to-detail, organizational, and time-management skills
Customer service, collaboration, and oral and written communication skills
Ability to complete familiar assignments independently within established procedures and seek guidance when required
Up to 10% travel may be required
Relevant clinical imaging or PACS credentials such as ARRT, PARCA CPAS, CIIP, or vendor-specific PACS certification when applicable
Exposure to RIS or EHR interactions, clinical interfaces, documented testing, or approved upgrade and migration validation
Familiarity with change-control, access, privacy, security, and protected health information handling procedures
Experience gathering and documenting workflow needs, following prescribed test scenarios, recording results, and identifying discrepancies
Experience collecting and documenting reproducible evidence of suspected software defects
Familiarity with implementations, upgrades, migrations, and post-change checks in a clinical or healthcare IT environment

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and community giving campaigns