Cloud Support Analyst

Hyland

. Troubleshoot and resolve moderately complex Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $54,574 - $61,777 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex issues related to Acuo VNA, NilRead, and PACS applications, while effectively communicating with customers and collaborating with technical teams. Proficient in Microsoft SQL Server and familiar with healthcare imaging technologies, ensuring high-quality support in a fast-paced environment.

Highest-signal resume keywords

Acuo VNA SupportMicrosoft SQL ServerHealthcare Imaging TechnologiesCustomer-Facing Technical SupportAnalytical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database Diagnostic ProceduresSoftware SupportApplication SupportTechnical InvestigationsDICOMPACSNetworkingWindows ServerRelational DatabasesCloud Infrastructure

Soft Skills

Critical ThinkingProblem SolvingOrganizational SkillsTime ManagementCommunication Skills

Tools & Technologies

Acuo VNANilReadPACSgearEMR/EHRRISDICOMwebIHE ProfilesEnterprise ViewersMedical Imaging WorkflowsDiagnostic Evidence Gathering

Certifications & Qualifications

CIIPPARCAARRT

Industry Keywords

Healthcare Information SystemsRadiologistsRadiologic TechnologistsPACS AdministratorsDICOM Modality WorklistFHIRChange ControlCustomer Environment ProceduresEnterprise Application InfrastructureClinical PACS Support

Tech Stack

Tools & technologies

CloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Troubleshoot and resolve moderately complex Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues
Provide regular and timely customer communication about issue status, investigation progress, service impact, next steps, and delays
Respond to and triage inbound Acuo/NilRead support cases
Assess severity and customer impact, perform technical investigations, and engage internal or customer resources to drive resolution
Execute established Microsoft SQL Server queries and database diagnostic procedures
Interpret database results, identify potential software defects and recurring product issues, gather diagnostic evidence, and submit documented defect cases
Collaborate with customers and internal technical teams to isolate issues across enterprise imaging applications and dependent technologies
Document troubleshooting procedures, diagnostic findings, known issues, and resolutions
Follow change-control and customer-environment procedures when performing or coordinating system changes

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, Healthcare Information Systems, Business, or a related field, or an equivalent combination of education and experience
Experience in a customer-facing technical support or service environment
Strong critical-thinking, analytical troubleshooting, and problem-solving skills
Software and application support and diagnostic skills
Experience with Microsoft SQL Server or an equivalent relational database platform
Working knowledge of Windows Server, relational databases, networking, and enterprise application infrastructure
Strong organizational, multitasking, prioritization, and time-management skills
Strong oral and written communication skills
Strong customer-service skills with ownership and accountability for customer issues
Ability to work in a fast-paced technical support environment and escalate appropriately
Up to 10% travel may be required
Familiarity with healthcare imaging technologies including DICOM, PACS, VNA, enterprise viewers, and medical imaging workflows
Experience with Radiologists, Radiologic Technologists, and PACS administrators
Familiarity with RIS, EHR, HL7, FHIR, DICOM modality worklist, DICOMweb, and IHE profiles
Working knowledge of Hyland Acuo VNA, NilRead, PACSgear, healthcare imaging applications, EMR/EHR, RIS, dictation, or comparable enterprise software applications
Familiarity with cloud infrastructure and technologies
CIIP, PARCA, or ARRT certifications are preferred
Clinical PACS support experience and departmental or enterprise experience in specified healthcare workflows are preferred

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and community giving campaigns