Infrastructure Engineer

Hyland

. Design, build, and implement technology platforms and solutions supporting IT infrastructure .

Posted 9/28/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Systems Administration, focusing on public cloud solutions, virtualization technologies, and server operating systems. Proficient in designing and implementing backup and disaster recovery solutions while ensuring system security and compliance.

Highest-signal resume keywords

Systems AdministrationPublic Cloud SolutionsBackup And Disaster Recovery SolutionsCitrixLinux

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Virtualization TechnologiesMicrosoft WindowsMacOSMicrosoft OfficeTroubleshootingRoot-Cause AnalysisPost-Mortem AnalysisDocumentationData GatheringAnalytical Problem-Solving

Soft Skills

Good Oral And Written CommunicationInterpersonal SkillsCustomer Service OrientationAttention To DetailDiscretion And Tact

Tools & Technologies

NetAppCitrixLinuxMicrosoft WindowsMacOS

Industry Keywords

IT InfrastructureSystem DesignCompliance AuditsDisaster Recovery PlansStakeholder Training

Tech Stack

Tools & technologies

CitrixCloudLinuxMacOS

About the role

Key responsibilities & impact

Design, build, and implement technology platforms and solutions supporting IT infrastructure
Collaborate on best practices, standards, and processes for system and solution design and administration
Safeguard the security, integrity, and confidentiality of supported systems and data
Execute improvements to maintain a high security posture
Design and implement backup and disaster recovery solutions
Participate in testing and execution of disaster recovery plans and procedures
Troubleshoot and resolve issues and outages
Perform problem-solving, root-cause, and post-mortem analyses
Drive process improvements and prevent issue recurrence
Document solution designs, operating procedures, troubleshooting, and technology platforms
Compose training materials and conduct stakeholder training sessions
Participate in server and environment audits for compliance
Act as an escalation point for systems and user requests and issues

Requirements

What you’ll need

Experience as a Systems Administrator with hands-on experience working with public cloud solutions, virtualization technologies, and server operating systems
Experience working with Citrix, NetApp, and Linux
Proficiency in Microsoft Windows or MacOS and Microsoft Office applications
Good knowledge of systems administration and Microsoft Windows network environments
Ability to troubleshoot and resolve issues effectively in a fast-paced, deadline-driven environment
Good oral and written communication skills with a professional demeanor
Ability to interact with others with discretion and tact
Strong customer service orientation and solid interpersonal skills
Good data gathering, interviewing, and analytical problem-solving skills
Strong attention to detail
Ability to perform root-cause and post-mortem analyses
Experience designing and implementing backup and disaster recovery solutions
Experience testing and executing disaster recovery plans and procedures
Ability to document system designs, operational procedures, and troubleshooting guides
Experience composing training materials and conducting training sessions with diverse stakeholder groups
Experience participating in audits of server environments
Ability to collaborate cross-functionally on infrastructure best practices, standards, and processes
Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and giving campaigns aligned with organizations important to employees