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About the role
Key responsibilities & impact- Lead global Proposal Services operations
- Manage implementation of Proposal Services expansion plans across global regions
- Address regional workflow, language, compliance, staffing, and offshore resourcing requirements
- Establish and maintain quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables
- Serve as escalation point for quality, consistency, and delivery issues
- Partner with sales leadership to align priorities with pipeline needs
- Identify opportunities to strengthen proposal support and deliver operational recommendations
- Lead adoption and continuous improvement of AI, automation, and approved technologies throughout the proposal lifecycle
- Track technology adoption, quality, efficiency, and time-saving outcomes
- Define and drive department benchmarks, protocols, and objectives
- Hold direct reports accountable to performance standards and provide feedback
- Coach and develop team members and cultivate future leaders
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- Typically 5–7 years of relevant experience, including up to 2 years leading people
- Significant experience in Proposal Services, sales enablement, or a comparable revenue-support function
- Demonstrated accountability for deliverable quality
- Proven success managing and leading distributed or offshore global teams
- Hands-on experience implementing AI or automation within a business process and measuring adoption, quality, efficiency, or time-saving outcomes
- Experience developing, reporting, and presenting functional or departmental KPIs and operational recommendations to senior leadership
- Experience supporting enterprise software or SaaS sales environments
- Familiarity with RFP management platforms, such as Responsive/RFPIO or similar tools
- Proven track record of improving team capacity through process redesign and technology adoption
- Experience managing cross-functional, global stakeholder relationships with influence and credibility
- Strong project management skills
- Ability to drive multiple priorities in a fast-paced, deadline-driven environment
Benefits
Comp & perks- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive, employee-centric workplace culture
- Employee initiatives and giving campaigns aligned with organizations important to employees