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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT systems within a hybrid-cloud architecture, with a strong focus on device security, software deployment, and compliance initiatives. Proficient in documentation, training, and project execution within a sprint-based team environment.
Highest-signal resume keywords
Windows Systems AdministrationMicrosoft IntuneJamf ProMicrosoft Configuration ManagerHybrid-Cloud Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device Security ManagementSoftware DeploymentPatch ManagementScriptingApplication Deployment PackagingRoot-Cause AnalysisPost-Mortem AnalysisCompliance Evidence GatheringDocumentation WritingTroubleshooting
Soft Skills
Strong Communication SkillsAnalytical AbilitiesProblem-Solving SkillsCustomer Service OrientationAttention to Detail
Tools & Technologies
Microsoft Defender for EndpointWindows AutopatchPublic Cloud Solutions
Industry Keywords
Information Systems Security PolicyEnterprise Device ManagementSprint FrameworkCertification Audits
Tech Stack
Tools & technologiesCloudJamfMacOS
About the role
Key responsibilities & impact- Design, manage, and support IT systems within a hybrid-cloud architecture
- Engineer, maintain, and protect Windows and macOS devices
- Plan and execute projects and related requests supporting department initiatives
- Collaborate on best practices, standards, and processes for system design and administration within a weekly sprint framework
- Safeguard the security, integrity, and confidentiality of systems and data
- Support compliance initiatives, including gathering evidence for certification audits and adhering to Hyland's Information Systems Security Policy
- Troubleshoot and resolve issues across managed environments
- Perform problem-solving, root-cause, and post-mortem analyses
- Document the design, operation, and procedures of implemented solutions and technology platforms
- Compose internal training materials and conduct training sessions where applicable
- Serve as an escalation point for system and user requests
- Identify improvements and implement enhancements to increase enterprise-wide efficiency
Requirements
What you’ll need- More than five years of experience as a Systems Administrator in a Windows environment
- More than two years of hands-on experience with Microsoft Intune, Jamf Pro, or a similar endpoint management platform
- Experience with Microsoft Configuration Manager (formerly SCCM) and Microsoft Defender for Endpoint
- Demonstrated ability to manage device security, software deployment, and patch management at enterprise scale
- Experience with scripting and application deployment packaging
- Familiarity or experience with Windows Autopatch (Windows Update for Business) and public cloud solutions
- Strong oral and written communication skills
- Effective analytical and problem-solving abilities
- Strong customer service orientation
- Ability to write concise, logical, and grammatically correct documentation
- Strong attention to detail and proven troubleshooting skills
- Ability to perform root-cause and post-mortem analyses
- Familiarity or hands-on experience with macOS and Jamf Pro for enterprise device management, provisioning, and security control implementation
- Experience working within a hybrid-cloud architecture
- Ability to plan and independently execute projects in a sprint-based team environment
- Experience supporting department initiatives from design through delivery
- Experience supporting compliance initiatives, including evidence gathering for certification audits and adherence to corporate information security policies and practices
- Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role
Benefits
Comp & perks- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns aligned with organizations important to employees