Project Manager

Hyland

. Manage customer implementation projects from initiation through project closure .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,651 - $88,621 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementation projects, ensuring successful delivery within scope, time, and budget while maintaining strong client relationships and satisfaction. Proficient in project lifecycle best practices and skilled in leading cross-functional teams to achieve project goals.

Highest-signal resume keywords

Project ManagementEnterprise Software ImplementationRisk ManagementClient-Facing ExperienceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle Best PracticesBudget ControlResource AllocationSolution DefinitionNon-Conformity ResolutionProject DocumentationSchedulingTeam BuildingConflict ResolutionContinuous Improvement

Soft Skills

Good Oral CommunicationGood Written CommunicationInterpersonal SkillsOrganizational SkillsTime Management

Tools & Technologies

MS ProjectVisio

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer ImplementationClient InteractionsProject MethodologiesFast-Paced EnvironmentCustomer Service-Driven Mindset

About the role

Key responsibilities & impact

Manage customer implementation projects from initiation through project closure
Drive solution definition, resource allocation, project direction, team building, budget control, non-conformity resolution, and overall risk management
Plan and coordinate projects using project methodologies and related tools
Complete projects within scope, on time, and within budget
Create and maintain associated project documentation
Lead team and client meetings and deliver timely updates to internal and external contacts
Develop and manage project plans covering goals, strategy, staffing, and scheduling
Oversee project personnel activities to ensure schedule progress
Resolve conflicts, act as first-level escalation, and manage solution delivery
Manage client expectations and day-to-day client interactions
Participate as a project team member to create sustainable solutions tailored to customer requirements and best practices
Oversee a positive customer implementation experience to support satisfaction and future software and services revenue

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Demonstrated success in managing projects and relevant industry vertical or solution area experience
Proficiency in Microsoft Office Suite, including MS Project and Visio
Good oral and written communication skills demonstrating a professional demeanor and ability to interact with discretion and tact
Good interpersonal skills and ability to maintain solid rapport with team members
Good organizational, multitasking, and time management skills
Ability to work independently and as part of a team in a fast-paced environment
Self-motivated with exceptional follow-through and customer service-driven mindset
Average travel requirements of 30% annually, with customer circumstances potentially requiring more
Demonstrated experience managing enterprise software implementation projects
Strong understanding of project lifecycle best practices from initiation through closure
Experience working directly with customers in a client-facing role
Proven ability to manage expectations and build lasting relationships
Familiarity with risk management and non-conformity resolution practices
Strong facilitation skills and experience leading cross-functional team and client meetings
Continuous improvement mindset

Benefits

Comp & perks

Medical, dental, and vision insurance
Unlimited PTO
401(k) with company match
Life and accident insurance
Employee Assistance Program and wellbeing support
Lifestyle Spending Account
Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks
Sabbatical program
Employee Appreciation Day (day off)
Volunteer time off, with 24 hours per year
Tuition assistance
Student loan assistance through Candidly
Online training courses and instructor-led webinars
Employee recognition program
Team events and volunteering initiatives
Birthday and new baby gifts
Legal and financial guidance through ComPsych