Senior Cloud Specialist

Hyland

. Lead critical incident response operations, assess incidents, define priorities, and implement incident action plans .

Posted 9/15/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management process ownership, including the development and enforcement of policies, standards, and procedures. Proven ability to lead incident response operations and effectively communicate with stakeholders while managing multiple priorities in fast-paced environments.

Highest-signal resume keywords

Change Management Process OwnershipIncident Response OperationsService Management ToolsLeadership and Decision-MakingEscalation and Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management PoliciesIncident Action PlansRoot Cause AnalysisChange Metrics TrackingMicrosoft Operating Systems

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-SolvingAbility to InfluenceTeam Motivation

Tools & Technologies

Service Management Tools

Industry Keywords

Stakeholder NotificationsEscalation ManagementOperational EnvironmentsShift Handover ProceduresContinuous Improvement

About the role

Key responsibilities & impact

Lead critical incident response operations, assess incidents, define priorities, and implement incident action plans
Ensure timely and accurate stakeholder notifications throughout the P1 incident lifecycle
Control escalations and engage appropriate individuals and teams to accelerate resolution
Handle escalations during active incidents
Ensure proper shift handovers when incidents span multiple shifts
Maintain internal records throughout the incident lifecycle
Provide inputs to Problem Management for Root Cause Analysis where necessary
Act as process owner for organizational change management activities
Develop, maintain, and enforce change management policies, standards, and procedures
Collaborate with IT, Operations, and business stakeholders to evaluate, authorize, and monitor change requests
Track change metrics and generate reports
Continuously improve the change management process
Provide guidance and training on change management practices

Requirements

What you’ll need

Bachelor's degree
Demonstrated experience in change management process ownership, including developing and enforcing policies, standards, and procedures
Strong leadership, decision-making, and problem-solving skills
Ability to manage multiple priorities and perform effectively under pressure
Excellent communication and interpersonal skills
Practical experience with Service Management tools and methodologies
Practical experience with Microsoft operating systems and products
Experience in escalation and risk management within complex, fast-paced operational environments
Ability to influence, motivate, and mobilize team members and business partners toward shared outcomes
Strong business and technology acumen
Ability to develop and deliver engaging, informative, and compelling presentations to diverse audiences
Commitment to operating with integrity, professionalism, and forthrightness in a deadline-driven environment

Benefits

Comp & perks

Career development resources
Wellbeing programs
Innovation practices
Inclusive workplace culture
Employee initiatives and community giving campaigns