Senior Customer Success Manager – Healthcare

. Drive retention and growth throughout the customer lifecycle from contract signature through renewal and expansion .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $97,000 - $112,000 per yearWebsite

Key responsibilities & impact

Drive retention and growth throughout the customer lifecycle from contract signature through renewal and expansion
Act as a trusted point of contact and primary customer representative
Collaborate with customers to understand business objectives
Design comprehensive Success Plans with clear objectives and monthly-reviewed tasks
Mitigate risk through early intervention and execute Save Plans with account and leadership teams
Rally internal resources and take corrective actions to protect ARR and mitigate churn
Deliver business reviews and collaborate with departments on their design and delivery
Advocate internally for customer product feature priorities and feedback
Align with the product team to influence the product roadmap
Build customer advocates who provide references and share success stories at events
Partner with internal teams to prevent and manage critical escalations
Keep leadership informed and represent the customer voice to support, marketing, sales, services, partners, and product strategy
Coordinate resources to resolve customer questions, concerns, and issues
Work with internal teams to fulfill customer commitments
Mentor, coach, train, and provide feedback to team members
Influence team growth and quality through knowledge sharing and coaching on best practices

What you’ll need

Bachelor's degree or equivalent experience
Minimum 2 years of experience as a Customer Success Manager
Experience managing or participating in projects
Healthcare operations knowledge
Strong oral and written communication skills
Ability to handle sensitive information with discretion and tact
Strong organizational, multitasking, and time management skills
Ability to manage projects to completion with minimal oversight
Ability to thrive in a fast-paced, deadline-driven environment
Strong collaboration and interpersonal skills
Strong business and technology acumen
Strong knowledge of Microsoft operating systems and products
Strong company software technology knowledge
Demonstrated ability to influence, motivate, and mobilize team members and business partners
Ability to establish rapport, gain trust, and achieve consensus
Ability to translate goals into implementation of new ideas and design solutions
Experience developing and executing comprehensive Save Plans to protect ARR and mitigate churn
Experience building customer advocates and references
Experience sharing success stories at events and industry forums
Experience contributing to team growth and quality through knowledge sharing and coaching on current best practices
Proficiency with Microsoft Windows, Microsoft Office, Gainsight, Claude, and Salesforce

Comp & perks