FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex cross-functional projects through the New Service Introduction (NSI) process, ensuring effective stakeholder engagement and alignment. Proficient in project management methodologies, governance models, and developing executive communications and project documentation.
Highest-signal resume keywords
Project Management MethodologiesStakeholder ManagementNew Service Introduction (NSI)Change Management PrinciplesFacilitation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementService DesignGovernance ModelsAnalytical SkillsProblem-SolvingDecision-MakingService Design ArtifactsLaunch Readiness AssessmentsRisk ManagementScope Management
Soft Skills
Communication SkillsOrganizational SkillsCritical ThinkingInfluencing SkillsPresentation Skills
Tools & Technologies
Project Management ToolsCollaboration Tools
Industry Keywords
Service Portfolio ManagementCross-Functional CoordinationMatrixed Organizational EnvironmentExecutive Decision-MakingStakeholder Engagement
About the role
Key responsibilities & impact- Manage service design and service portfolio initiatives through the New Service Introduction (NSI) process from intake through launch and operational transition
- Develop and maintain integrated project plans, timelines, dependencies, and milestones for complex service design initiatives
- Facilitate project governance activities, stage gate reviews, approvals, and executive decision-making forums
- Guide stakeholders through NSI processes, deliverables, and governance requirements
- Coordinate cross-functional activities across Service Portfolio Management, Product Management, Service Delivery, Customer Success, Support, Sales, Marketing, Finance, Enablement, and Operations
- Partner with Service Portfolio Owners to support development and launch of new or enhanced service offerings
- Lead stakeholder meetings using engaging, action-oriented facilitation techniques
- Develop communication plans to keep parties informed and engaged throughout the initiative lifecycle
- Coordinate launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations
- Ensure operational requirements, roles, processes, tooling, documentation, and training materials are established before launch
- Develop executive-level project updates, presentations, and status reports
- Track and communicate project health, milestones, risks, and decisions
- Identify opportunities to improve service design workflows, governance practices, and stakeholder engagement
Requirements
What you’ll need- Demonstrated experience managing complex cross-functional projects or programs from initiation through implementation
- Experience leading initiatives involving multiple business stakeholders in a matrixed organizational environment
- Strong understanding of project management methodologies, governance models, and change management principles
- Exceptional organizational skills and ability to manage multiple concurrent initiatives
- Strong facilitation, communication, presentation, and stakeholder management skills
- Ability to influence without direct authority and drive alignment across diverse stakeholder groups
- Strong analytical, critical thinking, problem-solving, and decision-making capabilities
- Experience developing executive communications, project documentation, and governance materials
- Proficiency with project management and collaboration tools
- Ability to manage project scope, risks, issues, dependencies, and change requests throughout the full initiative lifecycle
- Experience guiding stakeholders through New Service Introduction (NSI) or similar service design and new service launch processes
- Experience with stage gate reviews and launch readiness assessments
- Experience developing service design artifacts such as business cases, service design packages, operating models, launch readiness assessments, and transition plans
- Experience coordinating launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations
- Experience supporting transition of launched services into ongoing portfolio management and operational ownership
- Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role
Benefits
Comp & perks- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns aligned with employee-supported organizations