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Hyland

Services Portfolio Strategy – Design Lead

Hyland

. Define and own the enterprise service offering design framework, taxonomy, and schema .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in service portfolio management and service design, with a focus on defining enterprise-level strategies and frameworks that drive measurable business outcomes. Proven ability to lead cross-functional teams in the development of innovative, AI-enabled service offerings and pricing models.

Highest-signal resume keywords
Service Portfolio ManagementService Design MethodologiesPricing Design StandardsAI-Enabled ServicesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service DesignPortfolio StrategyCommercialization ApproachesProfitability AnalysisOutcome-Based OfferingsModular Service ArchitecturesSubscription-Based ModelsAnalytical SkillsSystems ThinkingStrategic Problem-Solving
Soft Skills
Exceptional CommunicationFacilitation SkillsExecutive InfluenceMentoringCoaching
Industry Keywords
Enterprise Service OfferingValue FrameworksGovernance GuardrailsCustomer OutcomesOperational ViabilityInnovation in Service DesignCross-Functional CollaborationThought LeadershipKnowledge SharingBest Practices Promotion

About the role

Key responsibilities & impact
  • Define and own the enterprise service offering design framework, taxonomy, and schema
  • Establish categories, scope, deliverables, pricing constructs, customer outcomes, value definitions, delivery models, and operational considerations
  • Lead the design of strategic, complex, and transformational service offerings
  • Ensure services are differentiated, scalable, repeatable, operationally viable, and aligned to portfolio strategy
  • Drive innovation in service design, including AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions
  • Partner with Finance and business leaders to define pricing design standards, value frameworks, monetization approaches, governance guardrails, and profitability objectives
  • Collaborate with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success
  • Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders
  • Provide leadership with informed perspectives on organizational service design capabilities and readiness

Requirements

What you’ll need
  • Extensive experience in service portfolio management, service design, product management, or a related strategic discipline
  • Demonstrated success defining enterprise-level strategies, frameworks, and standards that drive broad organizational adoption and measurable business outcomes
  • Deep expertise in service design methodologies, outcome-based offerings, portfolio strategy, and commercialization approaches
  • Advanced knowledge of pricing, packaging, monetization, profitability analysis, and customer value frameworks
  • Exceptional communication, facilitation, stakeholder management, and executive influence skills
  • Ability to lead through influence across cross-functional teams
  • Experience designing AI-enabled services or autonomous service experiences within an enterprise environment
  • Familiarity with consumption-based, subscription-based, or modular service architectures and go-to-market commercialization strategies
  • Strong analytical, systems thinking, and strategic problem-solving capabilities
  • Track record of thought leadership, knowledge sharing, industry best practice promotion, and contributions that elevate team and organizational capability
  • Experience mentoring or developing portfolio or product management professionals in a fast-paced, matrixed organization

Benefits

Comp & perks
  • Career development resources
  • Wellbeing programs
  • Innovation practices
  • Inclusive workplace culture
  • Employee initiatives and community giving campaigns