Supply Chain Specialist – Service & Warranty

Hyper

. Procure replacement components, repair materials, tools, and supplies for field service, warranty claims, internal repairs, and customer service .

Posted 9/15/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in procurement and supply chain management, with a strong focus on supplier negotiation, material availability, and inventory management. Proficient in utilizing ERP/MRP systems and Microsoft Excel to analyze data and optimize purchasing processes.

Highest-signal resume keywords

Purchasing ExperienceSupplier ManagementERP/MRP ProficiencyNegotiation SkillsMicrosoft Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PurchasingProcurementSupply Chain ManagementMaterial PlanningData AnalysisInventory ManagementSupplier NegotiationExpeditingCost Reduction StrategiesParts Sourcing

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsFlexibilityJudgment

Tools & Technologies

ERP SystemsMRP SystemsInventory Management SystemsNetSuite

Industry Keywords

Field Service OperationsManufacturingElectrical EquipmentHeavy EquipmentAutomotiveIndustrial Repair

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Procure replacement components, repair materials, tools, and supplies for field service, warranty claims, internal repairs, and customer service
Convert approved service requirements and purchase requisitions into accurate purchase orders
Prioritize purchasing based on customer impact, equipment downtime, technician schedules, service urgency, and repair turnaround
Review specifications, manufacturer part numbers, drawings, bills of materials, and purchasing history to identify correct components
Track purchase orders, supplier acknowledgments, committed ship dates, expected receipt dates, and delivery information
Expedite critical and past-due materials to minimize customer and equipment downtime
Coordinate with suppliers, distributors, manufacturers, freight providers, and shipping partners to accelerate deliveries
Identify delays and escalate critical risks
Evaluate expedited transportation options, including next-day shipping, air freight, courier services, and other premium methods
Maintain visibility of requirements from purchase order placement through delivery to technicians, repair facilities, or customers
Identify alternate or secondary suppliers and coordinate approval of substitute components
Develop secondary-source strategies for critical service parts
Solicit and evaluate supplier quotations
Negotiate pricing, delivery commitments, minimum-order quantities, rush fees, and expedited-shipping terms
Serve as the primary Supply Chain liaison for Service and Warranty material requirements
Provide updates on part availability, arrival dates, delays, risks, and recovery actions
Maintain a prioritized list of open service and warranty requirements
Escalate critical shortages and supplier constraints
Partner with Service, Warranty, Engineering, Quality, Operations, Warehouse, Inventory, and Finance teams
Build relationships with OEMs, distributors, repair facilities, and specialty suppliers
Identify recurring shortages and recommend stocking, sourcing, and supplier strategies
Identify cost-reduction opportunities through alternate sourcing, volume agreements, stocking arrangements, supplier negotiations, and repair-versus-replace strategies
Resolve damaged materials, incorrect parts, shortages, missing shipments, pricing discrepancies, invoice issues, and documentation errors
Coordinate returns, repairs, replacements, RMAs, and supplier warranty claims
Coordinate direct-to-customer, direct-to-technician, and expedited shipping arrangements
Maintain purchasing and material information in ERP/MRP and inventory-management systems
Monitor open, past-due, and unacknowledged purchase orders
Analyze usage, failure trends, historical demand, and lead times to recommend stocking and safety-stock levels
Help establish critical spare-parts lists and replenishment strategies
Support cycle counting and inventory accuracy
Identify excess, obsolete, or superseded inventory and support disposition
Participate in Service and Warranty meetings and provide material-status, risk, and recovery updates
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Three or more years of purchasing, procurement, supply chain, or expediting experience
Demonstrated experience managing urgent material requirements and supplier expedites
Experience working directly with suppliers, distributors, freight providers, and internal operational teams
Proficiency with ERP/MRP and inventory-management systems
Strong Microsoft Excel skills, including filtering, sorting, VLOOKUP/XLOOKUP, pivot tables, and data tracking
Ability to analyze open-order reports, inventory data, supplier commitments, and material requirements
Ability to research manufacturer part numbers, specifications, alternate components, and supplier availability
Strong supplier-management and negotiation skills
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple urgent priorities in a fast-paced environment
Ability to work effectively across Service, Supply Chain, Engineering, Quality, Operations, Warehouse, Finance, and external suppliers
Ability to work with domestic and international suppliers across multiple time zones
Flexibility to support urgent service requirements outside normal business hours when customer or business needs require
Ability to travel occasionally for supplier visits, service operations, company meetings, or other business needs
Sound judgment when balancing customer downtime, material availability, premium freight, and total cost
Preferred: Associate’s or Bachelor’s degree in Supply Chain Management, Business, Operations, or a related field
Preferred: Purchasing or supply-chain experience within manufacturing, electrical equipment, heavy equipment, automotive, industrial, repair, or field-service operations
Preferred: Experience sourcing replacement, repair, or aftermarket components
Preferred: Experience using NetSuite
Preferred: Experience with procurement, supplier-management, and material-planning tools
Applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future

Benefits

Comp & perks

Discretionary bonus or incentive compensation
Employer-paid medical coverage
Employer-paid dental coverage
Employer-paid vision coverage
401(k) with company match
Clear opportunities for professional growth and development
Competitive compensation
Remote work option depending on candidate location and business needs