Hyper

Supply Chain

• Procure replacement components, repair materials, tools, and supplies for field service, warranty claims, internal repairs, and customer service
• Convert approved service requirements and purchase requisitions into accurate purchase orders
• Prioritize purchasing based on customer impact, equipment downtime, technician schedules, service urgency, and repair turnaround
• Review specifications, manufacturer part numbers, drawings, bills of materials, and purchasing history to identify correct components
• Track purchase orders, supplier acknowledgments, committed ship dates, expected receipt dates, and delivery information
• Expedite critical and past-due materials to minimize customer and equipment downtime
• Coordinate with suppliers, distributors, manufacturers, freight providers, and shipping partners to accelerate deliveries
• Identify delays and escalate critical risks
• Evaluate expedited transportation options, including next-day shipping, air freight, courier services, and other premium methods
• Maintain visibility of requirements from purchase order placement through delivery to technicians, repair facilities, or customers
• Identify alternate or secondary suppliers and coordinate approval of substitute components
• Develop secondary-source strategies for critical service parts
• Solicit and evaluate supplier quotations
• Negotiate pricing, delivery commitments, minimum-order quantities, rush fees, and expedited-shipping terms
• Serve as the primary Supply Chain liaison for Service and Warranty material requirements
• Provide updates on part availability, arrival dates, delays, risks, and recovery actions
• Maintain a prioritized list of open service and warranty requirements
• Escalate critical shortages and supplier constraints
• Partner with Service, Warranty, Engineering, Quality, Operations, Warehouse, Inventory, and Finance teams
• Build relationships with OEMs, distributors, repair facilities, and specialty suppliers
• Identify recurring shortages and recommend stocking, sourcing, and supplier strategies
• Identify cost-reduction opportunities through alternate sourcing, volume agreements, stocking arrangements, supplier negotiations, and repair-versus-replace strategies
• Resolve damaged materials, incorrect parts, shortages, missing shipments, pricing discrepancies, invoice issues, and documentation errors
• Coordinate returns, repairs, replacements, RMAs, and supplier warranty claims
• Coordinate direct-to-customer, direct-to-technician, and expedited shipping arrangements
• Maintain purchasing and material information in ERP/MRP and inventory-management systems
• Monitor open, past-due, and unacknowledged purchase orders
• Analyze usage, failure trends, historical demand, and lead times to recommend stocking and safety-stock levels
• Help establish critical spare-parts lists and replenishment strategies
• Support cycle counting and inventory accuracy
• Identify excess, obsolete, or superseded inventory and support disposition
• Participate in Service and Warranty meetings and provide material-status, risk, and recovery updates
• Perform other duties as assigned

Supply Chain Specialist – Service & Warranty