Clinical Support Specialist

Hyperfine

. Train hospital staff on the safe and effective use and operation of Hyperfine products .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in MRI safety, clinical training, and workflow optimization, with a strong ability to build relationships and provide consultative support to healthcare professionals. Proficient in managing clinical applications and delivering effective training for medical staff on Hyperfine products.

Highest-signal resume keywords

MRI Safety KnowledgeClinical Training ExperienceRegistered Technologist (ARRT)Customer Relationship ManagementClinical Workflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical MR ImagingMRI Sequences and ProtocolsScanner ImplementationsSoftware and Firmware UpgradesImage DemonstrationsCase ReviewsClinical RecommendationsProduct EvaluationsTechnical SupportConsultative Clinical Recommendations

Soft Skills

Strong Problem-Solving SkillsExcellent Written CommunicationExcellent Verbal CommunicationHighly OrganizedAbility to Multitask

Tools & Technologies

Hyperfine ProductsSwoop SystemClinical Applications SoftwareImage Review ToolsTrade Show Support Tools

Certifications & Qualifications

Associate’s Degree in Radiology SciencesARRT Certification in MR

Industry Keywords

Clinical WorkflowsCustomer AdoptionHealthcare StakeholdersCritical Care SettingPost-Installation Support

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Train hospital staff on the safe and effective use and operation of Hyperfine products
Amend clinical workflows and optimize product value and utilization
Provide customized training and support for new Swoop System operators
Maintain strategic customer relationships and provide post-installation support
Develop hospital account relationships and consult on best practices and use cases
Provide R&D with clinical input and feedback for new projects
Support product evaluations, clinical studies, adoption, utilization, retention, and expansion activities
Support sales cycles by identifying customer needs, relaying opportunities, providing technical support, accompanying site visits, and demonstrating products
Optimize customer standard procedures and workflows
Collaborate with sales, product, marketing, clinical sciences, and clinical applications teams
Identify attrition risks and product gaps and escalate recommended follow-up actions
Perform scanner implementations, software and firmware upgrades, virtual and on-site training, image demonstrations, image reviews, case reviews, and trade show support
Support MRI peer champion and Key Opinion Leader development activities
Apply MRI safety and screening knowledge and analyze contraindications for portable low-field versus high-field MR
Understand MRI sequences and protocols and optimize workflows

Requirements

What you’ll need

Associate’s degree in Radiology Sciences or related field
Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
3+ years’ experience in clinical MR imaging or similar experience, such as 3+ years X-ray + 2 years in MRI in a hospital setting
2+ years’ experience operating in clinical applications or clinical training experience
In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
Experience working with physicians, business administration, clinical, and other stakeholders
Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows
Strong problem-solving skills and sound judgment
Excellent written and verbal communication skills
Strong computer skills
Highly organized and able to multitask
Able to manage daily schedule, travel plans, and expenses
Reside in assigned territory and work from a home-based office
Able to travel up to 75% of the time, including occasional weekend travel
Able to work long hours and execute under pressure with short turnaround times
Live near a major airport
Have an automobile for ground-based transportation
Authorized to work for any employer in the U.S.; Hyperfine cannot sponsor or take over sponsorship of an employment visa

Benefits

Comp & perks

Eligible to participate in Hyperfine's corporate bonus plan
Eligible to participate in Hyperfine's equity plans
Work from home-based office