Hyperfine

Customer Support

• Train hospital staff on the safe and effective use and operation of Hyperfine products
• Amend clinical workflows and optimize product value and utilization
• Provide customized training and support for new Swoop System operators
• Maintain strategic customer relationships and provide post-installation support
• Develop hospital account relationships and consult on best practices and use cases
• Provide R&D with clinical input and feedback for new projects
• Support product evaluations, clinical studies, adoption, utilization, retention, and expansion activities
• Support sales cycles by identifying customer needs, relaying opportunities, providing technical support, accompanying site visits, and demonstrating products
• Optimize customer standard procedures and workflows
• Collaborate with sales, product, marketing, clinical sciences, and clinical applications teams
• Identify attrition risks and product gaps and escalate recommended follow-up actions
• Perform scanner implementations, software and firmware upgrades, virtual and on-site training, image demonstrations, image reviews, case reviews, and trade show support
• Support MRI peer champion and Key Opinion Leader development activities
• Apply MRI safety and screening knowledge and analyze contraindications for portable low-field versus high-field MR
• Understand MRI sequences and protocols and optimize workflows

Clinical Support Specialist