Clinical Support Specialist

Hyperfine

. Train hospital staff on the safe and effective use and operation of Hyperfine products in clinical areas .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in MRI safety, clinical training, and workflow optimization while providing exceptional customer success support and maintaining strategic relationships with healthcare professionals. Proficient in conducting training and consultations to enhance product utilization and optimize clinical practices.

Highest-signal resume keywords

MRI Safety KnowledgeClinical Training ExperienceRegistered Technologist (ARRT)Customer Success SupportWorkflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical MR ImagingMRI Sequence UnderstandingProtocol OptimizationScanner ImplementationImage ReviewVirtual TrainingOn-Site TrainingConsultative Clinical RecommendationsComputer SkillsClinical Applications Experience

Soft Skills

Excellent Communication SkillsAbility to Work Under PressureRelationship BuildingConsultative SkillsTeam Collaboration

Tools & Technologies

Hyperfine ProductsSwoop SystemScanner SoftwareFirmware Upgrades

Certifications & Qualifications

Associate’s Degree in Radiology SciencesARRT Credentialing in MR

Industry Keywords

Critical Care SettingHealthcare StakeholdersPortable Low-Field MRHigh-Field MRTrade ShowsClinical StudiesCustomer Standard Procedures

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Train hospital staff on the safe and effective use and operation of Hyperfine products in clinical areas
Amend workflows and optimize product value and utilization
Provide customized training and support for new Swoop System operators
Maintain strategic relationships and provide post-installation support
Develop account relationships with hospital personnel and consult on best practices and use cases
Provide R&D with clinical input and feedback for new projects
Support product evaluations and clinical studies
Optimize customer standard procedures and workflows
Support adoption and utilization activities and escalate retention or expansion opportunities
Collaborate with Sales during sales cycles, including accompanying site visits for demonstrations
Support Swoop utilization activities and assigned opportunities
Partner with internal stakeholders to share feedback, identify trends, and increase value for customers and Hyperfine
Identify attrition risks and product gaps and escalate them with recommended follow-up actions
Provide customer success support to installed-base and prospective customers
Represent Hyperfine and demonstrate products at trade shows and society meetings
Support MRI peer champion and Key Opinion Leader development
Support scanner software and firmware upgrades
Perform scanner implementations at customer sites
Conduct virtual and on-site scanner training
Participate in image reviews with customer physicians and Hyperfine medical officers
Provide image demonstration backup and case reviews with healthcare staff
Provide trade show image support and case reviews

Requirements

What you’ll need

Associate’s degree in Radiology Sciences or related field
Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
3+ years’ experience in clinical MR imaging or similar experience, such as 3+ years X-ray + 2 years in MRI in a hospital setting
2+ years’ experience operating in clinical applications or clinical training experience
In-depth knowledge of the critical care setting to make consultative clinical recommendations
Experience working with physicians, business administration, and clinical stakeholders
MRI safety and screening knowledge, including analyzing contraindications for portable low-field versus high-field MR
MRI sequence and protocol understanding and workflow optimization
Strong computer skills
Excellent written and verbal communication skills
Ability to travel up to 75% of the time within and outside the territory, including occasional weekend travel
Ability to work long hours and execute under pressure with short turnaround times
Live near a major airport
Have an automobile for ground-based transportation
Reside in assigned territory and work from a home-based office
Applicants must be authorized to work for any employer in the United States; Hyperfine cannot provide or assume employment visa sponsorship

Benefits

Comp & perks

Eligible to participate in Hyperfine's corporate bonus and equity plans
Home-based office arrangement
Travel expenses implied by company-supported travel requirements