Field Service Engineer

Hyperfine

. Provide remote and on-site technical support for installation, deployment, maintenance, troubleshooting, and repair of medical imaging systems .

Posted 11/2/2026full-timeTexas • United StatesMid-LevelSenior💰 $88,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for medical imaging systems, including installation, troubleshooting, and maintenance. Proficient in managing customer relationships and ensuring compliance with quality management systems while utilizing tools like Salesforce and AWS.

Highest-signal resume keywords

Technical Support for Medical Imaging SystemsHospital Integration Workflows (PACS, RIS, MWL)Salesforce CRM ProficiencyNetworking Experience (Ethernet, DHCP, Wi-Fi)Unix/Linux Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and Troubleshooting of Complex SystemsHardware Fault IsolationSoftware Diagnostics and UpgradesSystem-Level TroubleshootingCalibration of Medical Imaging SystemsLog AnalysisConfiguration ManagementCloud Systems ExpertiseUI DevelopmentAuthentication Tools

Soft Skills

Strong Written CommunicationVerbal Communication SkillsPresentation SkillsCustomer Relationship ManagementCollaboration with Internal Teams

Tools & Technologies

SalesforceJIRAElastic/KibanaAWSMS Office

Industry Keywords

Quality Management System (QMS) ComplianceMedical Imaging SystemsTechnical DocumentationService ProceduresOn-Call SupportNetwork Policies and Access Controls

Tech Stack

Tools & technologies

AWSCloudLinuxUnix

About the role

Key responsibilities & impact

Provide remote and on-site technical support for installation, deployment, maintenance, troubleshooting, and repair of medical imaging systems
Serve as the primary customer contact and resolve issues within defined SLAs while maintaining customer satisfaction
Monitor support requests across channels and document actions, communications, and resolutions in Salesforce CRM
Maintain tools and spare parts, including documentation of proper use and calibration requirements
Diagnose and resolve hardware, software, network, and configuration issues
Develop expertise in UI, hardware, software, cloud systems, MRI basics, and authentication tools
Create, test, and update troubleshooting workflows, upgrade instructions, knowledge articles, technical documents, and service procedures
Address configuration, hardware/RMA replacement, feature, training, safety/regulatory, and enhancement cases
Collaborate with cloud engineering and network architecture teams on connectivity and optimization issues
Support hospital integrations such as PACS, RIS, MWL, and cloud-based workflows
Enforce network policies and access controls
Use Salesforce, JIRA, Elastic/Kibana, and AWS for case tracking, monitoring, and troubleshooting
Maintain QMS compliance, complete training, and participate in audits
Build relationships with customers, clinical teams, system users, and internal stakeholders
Contribute to service infrastructure, processes, documentation, tools, and quarterly/annual OKRs
Provide customer demos and training for end users, distributors, and internal teams
Improve processes and product lines with internal teams
Participate in a rotating on-call schedule, including evenings and weekends
Travel domestically and internationally as required, approximately 75%, sometimes on short notice

Requirements

What you’ll need

Bachelor’s degree in Engineering, IT, Computer Science, or related field, or equivalent experience
3+ years of experience installing, troubleshooting, repairing, or calibrating complex systems
2+ years of networking experience, including Ethernet, DHCP, Wi-Fi, and WPA2
1+ years of Unix/Linux experience
Hardware fault isolation, component replacement, and system-level troubleshooting
Software diagnostics, upgrades, log analysis, and system issue replication
Experience with hospital integration workflows, including PACS, RIS, MWL, and cloud
Strong written, verbal, and presentation communication skills
Familiarity with Salesforce, JIRA, Elastic/Kibana, MS Office, and AWS
Ability to work extended hours and meet urgent deadlines
Ability to use standard office and technical equipment and lift 50 lbs
Availability for nights, weekends, holidays, and on-call duty
Ability to obtain and pass requirements for vendor credentialing companies
Ability to drive to customer locations and maintain a driving record meeting company requirements
Valid driver’s license and passport preferred for travel
Applicants must be authorized to work for any employer in the United States; no employment visa sponsorship available

Benefits

Comp & perks

Corporate bonus plan eligibility
Equity plan eligibility
Remote and on-site work arrangement
Opportunity to lead internal and international distributor training sessions
Opportunity to interact with cross-functional teams and drive product impact