Customer Care Agent

HyperGuest

. Nurture long-term relationships, proactively identify issues, and drive customers throughout their journey with the product .

Posted 9/15/2026full-timeRemote • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, project management, and fostering customer success within the hospitality industry. Proven ability to influence and negotiate while maintaining strong communication and collaboration across teams.

Highest-signal resume keywords

Customer Relationship ManagementProject ManagementCustomer SuccessHospitality ExperienceCRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Relationship ManagementCustomer Engagement ToolsService Tier DevelopmentRisk Identification

Soft Skills

InfluencingNegotiationCommunicationCollaborationCustomer Advocacy

Tools & Technologies

CRM Tools

Industry Keywords

HospitalityCustomer SatisfactionOnboardingProduct AdoptionCustomer Journey

About the role

Key responsibilities & impact

Nurture long-term relationships, proactively identify issues, and drive customers throughout their journey with the product
Oversee, mentor, and ensure client satisfaction with the solution and processes
Develop and maintain strong customer relationships as the primary point of contact and trusted advisor
Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing customer success
Monitor customer status, identify potential risks, and showcase new product features and functionality
Proactively identify opportunities for growth and expansion within existing customer accounts

Requirements

What you’ll need

3+ years of professional experience in leading customer-facing teams
2+ years of professional experience in the Hospitality field
Experience in building or supporting differentiated service tiers or unique customer segments
Proficiency in using customer CRM and engagement tools
Strong project management skills
Ability to influence, persuade, negotiate, and build good relations with customers
Passion for customer success and a commitment to delivering an outstanding customer experience
Willing to provide a “Hands-on” approach
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Strong verbal and written English communication skills
Availability to work shifts including weekends

Benefits

Comp & perks

Remote work in Colombia