HyperGuest

Account Manager

• Serve as the main point of contact for designated customers
• Liaise with different departments within HyperGuest to ensure smooth operations
• Take all necessary actions and measures to guarantee strong customer relationships and performance
• Continuously monitor and optimize sales performance based on volume, revenues and contract values
• Maintain constant communication with accounts to optimize connections and identify sales opportunities
• Bring contracts between travel partners and hotels
• Resolve escalated customer service requests

Supply Account Manager – Chinese

Customer Support

• Nurture long-term relationships, proactively identify issues, and drive customers throughout their journey with the product
• Oversee, mentor, and ensure client satisfaction with the solution and processes
• Develop and maintain strong customer relationships as the primary point of contact and trusted advisor
• Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing customer success
• Monitor customer status, identify potential risks, and showcase new product features and functionality
• Proactively identify opportunities for growth and expansion within existing customer accounts

HyperGuest

Supply Account Manager – Chinese

Customer Care Agent

Customer Care Agent